Customer Success Manager
About The Position
Lyzr is an enterprise software company that helps large organisations put AI agents — software that handles real tasks on its own — to work in their everyday operations. Most companies’ AI projects never move past the pilot stage; Lyzr provides the platform that takes them into dependable, day-to-day use. Once an agent is live, the real work begins: making sure customers adopt it, grow with it, and succeed with it. This is a player-coach role in our Customer Success function. You will own a book of enterprise accounts directly — driving adoption, spotting expansion signals, and generating CS-qualified leads — while also raising the bar for the CS team around you through coaching and better operating practices. You will work hands-on with our delivery teams and account executives so that customers see value continuously, not just at renewal time. There is no sales quota; your success is measured in adoption and customer outcomes.
Requirements
- 8+ years overall experience.
- 5–8 years in enterprise customer success.
- Enterprise CS management experience (5–8 years managing enterprise customers through onboarding, adoption, and growth).
- Experience managing accounts averaging $100K–$250K in annual value, with a total book in the $2.5M–$5M range.
- Experience driving product adoption and generating CS-qualified leads without carrying a quota.
- Experience working closely with delivery teams, account executives, and account managers.
- Enterprise AI industry background (worked at a company delivering AI solutions to enterprise clients and understand how these products create value).
- Hands-on and detail-oriented approach.
- Strong communication skills.
Nice To Haves
- A consultative approach.
- ROI-driven solutioning.
Responsibilities
- Own a book of enterprise accounts directly, driving adoption, spotting expansion signals, and generating CS-qualified leads.
- Raise the bar for the CS team through coaching and better operating practices.
- Work hands-on with delivery teams and account executives to ensure customers see value continuously.
- Manage enterprise customers through onboarding, adoption, and growth.
- Drive product adoption and generate CS-qualified leads without carrying a quota.
- Partner cross-functionally with delivery teams, account executives, and account managers as one unit around the customer.
- Guide customers toward better decisions and frame recommendations in terms of measurable business return.
Benefits
- Extensive PTO policy.
- Company-paid subscriptions to leading AI tools.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
