Manager, Customer Success

Trimble•Westminster, CO

11d•Hybrid

About The Position

Transform Customer Success as Manager, Customer Success AECO Americas. Are you a strategic leader passionate about empowering teams and driving customer growth? Join Trimble to lead a dedicated team of Customer Success Managers, partner with enterprise AECO leaders, and transform how digital construction workflows deliver long-term value across a $50M+ ARR portfolio. AECO : Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com. What Makes This Role Great : In this high-impact position, you will serve as a vital link between strategy and frontline execution, empowering your team to deliver proactive value while shaping retention strategies and executive partnerships across top-tier enterprise accounts.

Requirements

5+ years of experience in Customer Success or enterprise account management in a SaaS environment, with at least 2 years in a people management capacity.
Demonstrated success driving retention and revenue growth across enterprise accounts totaling $50M+ in ARR.
Strong proficiency with subscription economics, customer journey playbooks, and value-based customer engagement.
Proven capability to lead teams through organizational or product transitions while maintaining execution focus.

Nice To Haves

Experience or domain knowledge within the AECO, infrastructure, or public sector software spaces.
Practical experience utilizing Gainsight and Salesforce platforms.

Responsibilities

Mentor, coach, and inspire a high-performing team of Customer Success Managers to drive professional growth and operational excellence.
Own and optimize Gross Revenue Retention and Net Revenue Retention metrics across a multi-million-dollar portfolio.
Leverage Gainsight analytics to proactively manage customer health, mitigate churn risks, and establish clear action plans.
Partner seamlessly with Sales, Professional Services, and Product teams to align on shared account goals and feedback loops.
Lead Executive Business Reviews with C-level enterprise stakeholders to secure strategic alignment and reinforce core value propositions.