Founding Enterprise Customer Success Lead

Zingage • New York City, NY

2d • Hybrid

About The Position

This is the first dedicated enterprise CS hire at Zingage. You'll own the success of our largest accounts—national home care networks and health systems. You'll report to our Director of Customer Success and work directly with the founders and engineering team. This is a strategic, technical, customer-facing role at the intersection of product, engineering, and customer operations.

Requirements

• 3-7 years in enterprise SaaS—CSM, solutions engineering, or technical account management
• Technically fluent—comfortable with APIs, debugging, and working alongside engineers
• Operator mindset—you build systems, not just follow runbooks
• Executive presence—you translate technical complexity into business outcomes
• High ownership—you fix problems before being asked

Nice To Haves

• Healthcare experience is a plus but not required—we can teach home care. We can't teach urgency.

Responsibilities

• Own end-to-end success for enterprise accounts from pilot through expansion
• Run strategic cadence calls with executive stakeholders at national health systems
• Identify workflow gaps and automation opportunities during operational audits
• Coordinate tightly with engineering on technical issues—triaging problems, not just escalating them
• Build repeatable playbooks for enterprise onboarding and white-glove service
• Travel to customer sites for go-lives, QBRs, and relationship building (~30%)
• Influence product roadmap based on enterprise customer needs

Benefits

• Variable comp tied to pilot conversions, expansions, and renewals
• Equity

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed