Customer Success Manager

Juro • Boston, MA

1d • $90,000 - $100,000 • Remote

About The Position

Juro has big ambitions to become the go-to platform for agreeing and managing contracts globally. Legal tech is on the rise, with Goldman Sachs estimating that 44% of legal tasks can be automated with generative AI. Juro's intelligent contract automation platform is on its way to de-throning desktop tools as the paradigm for collaborating on legal documentation around the world. We’re doing that by rebuilding contracts from the ground-up around a browser-native experience, augmenting workflows with powerful AI and enabling all teams to conduct contracting jobs faster than ever before. This role involves building relationships face-to-face, not just over Zoom, and working outside a rigid 9-to-5 window to catch East & West Coast customers.

Requirements

• 3+ years of customer-facing experience.
• Experience engaging senior stakeholders, including Director level and above, holding credible, value-led conversations.
• Experience consistently identifying and nurturing customer relationships across multiple accounts.
• Strong discovery and problem solving skills.
• Located and have long-term working rights in the US.
• Comfortable with travel to meet customers in person.
• Comfortable working outside a rigid 9-to-5 window to catch East & West Coast customers.

Responsibilities

• Identify and nurture customer relationships across multiple accounts.
• Engage senior stakeholders, including Director level and above, holding credible, value-led conversations.
• Dig into what’s not working and take action to move things forward proactively.
• Build relationships face-to-face with customers.

Benefits

• 20% annual bonus (in 4x quarterly instalments based on performance targets)
• Equity at IC3 level in our Progression framework for someone based in the US.
• Choice-first work approach that lets you work fully remotely from Day One even if you’re near an office hub.
• Perks & benefits designed with inclusivity in mind.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed