Customer Success Manager I

Lyra Health

4d • $85,000 - $117,000

About The Position

Lyra Health is seeking a Customer Success Manager who enjoys engaging with customers, building relationships, and delivering results. The role serves as the primary relationship owner for mid-market employer customers with 1,000–5,000 covered lives. The successful candidate is organized, detail-oriented, resourceful, collaborative, comfortable with ambiguity, and motivated to make a difference.

The Customer Success Manager supports customer retention, renewals, utilization goals, and adoption of Lyra’s product offerings. The role works with employer benefit teams and stakeholders, Account Executives, and internal product, clinical, data science, legal, and marketing teams. It also uses data, AI, and modern technology to manage account health and improve workflows. Travel of 10% is expected.

This is a full-time position with an anticipated annual base salary of $85,000 to $117,000. The position may also be eligible for discretionary bonuses.

Requirements

• 5 or more years of experience in customer success or a related field.
• Experience managing employer accounts with headcounts of 1,000–5,000, or accounts of similar mid-market complexity.
• Ability to operate effectively and autonomously in fast-paced environments and navigate ambiguity.
• Strong commercial acumen and direct experience managing renewals and driving customer utilization metrics.
• Excellent verbal and written communication skills, with a track record of gaining trust quickly and using data storytelling to influence stakeholders.
• Ability to use AI and software tools to automate tasks, optimize workflows, and improve operational efficiency.
• Strong project management skills and ability to collaborate across cross-functional teams.
• Willingness to travel 10%.

Nice To Haves

• Experience in HR, employee benefits, or healthcare.
• A growth mindset and passion for mental health and changing the healthcare landscape.

Responsibilities

• Serve as the primary relationship owner for mid-market employer customers with 1,000–5,000 covered lives, partnering with customer benefit teams and key stakeholders.
• Manage renewals and partner with Account Executives to identify expansion opportunities, support customers, and retain them year over year.
• Support customer utilization goals through value-driven, data-led business reviews (QBRs/ABRs) and ongoing meetings.
• Monitor account health proactively and use efficient reporting to identify churn or operational risks.
• Use AI and modern technology tools to scale workflows and optimize day-to-day execution, and guide peers on process improvements.
• Collaborate with product, clinical, data science, and legal teams to resolve issues and present a unified front.
• Master Lyra product offerings to champion new features and maximize customer adoption.
• Partner with marketing to deliver customer communication campaigns and workshops.
• Re-evaluate day-to-day priorities to maintain focus during departmental shifts or evolving workflows.

Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, FSA/HSA, life, and disability insurance.
• Coaching and therapy services through Lyra for Lyrians.
• Company equity through discretionary restricted stock units.
• Paid vacation, sick days, and company holidays.
• Paid parental leave.
• 401(k) with up to 3% matching.
• Monthly technology allowance.
• Well-being perks and activities, surprise swag, and regular community celebrations.
• Potential eligibility for discretionary bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed