Customer Success Representative I

Lamb Weston•Statewide Multi Use, OR

About The Position

The Customer Success Representative I acquires sales skills and product knowledge to perform entry-level sales activities and support account sales. The role may involve store-level merchandising, displays, set-ups, order writing, distribution, and stock management, or preparing sales-call information and follow-up. The representative typically works with grocery supervisors and small local customers, or supports experienced sales representatives on account or operator sales within an assigned geography. The role may also call on prospects to support business development. The representative manages small accounts and leads, supports customer retention, and coordinates with Sales, Marketing, distributors, and operators. The position is based in the Statewide Multi Use, Oregon location and requires up to 15% travel, locally with occasional overnight travel.

Requirements

1–2 years of related sales or customer-facing experience in the foodservice industry.
Understanding of Microsoft Office Suite, CRM platforms, and Canva; comfort learning and using new technologies.
Strong written and verbal communication skills, with the ability to influence and negotiate.
Fluency in English.
Demonstrated business and financial management skills, with a strategic, results-oriented mindset.
Customer-centric approach and a strong focus on delivering an exceptional customer experience.
Ability to travel up to 15%, locally with occasional overnight travel.

Nice To Haves

Bachelor’s degree in business, Marketing, or a related field preferred.
Bilingual or multilingual skills.

Responsibilities

Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information.
Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales.
Maintain accurate customer and operator data in Salesforce.
Drive retention through proactive engagement, post-sale loyalty tactics, and win-back efforts.
Identify early churn risks and represent the voice of the customer to improve the end-to-end customer experience.
Support Sales with pre-call preparation, insights, presentations, pricing guidance, samples, and menu inspiration.
Partner with Marketing on campaigns, field-ready materials, and innovation launches, including follow-up.
Connect teams to drive alignment and solution-focused execution.
Support distributor and operator partnerships through collaboration, training, and education.
Enable growth through promotions, innovation support, insights, and operational coordination.
Provide foodshow support when needed to help drive engagement and execution.
Perform entry-level store sales activities such as merchandising, displays, set-ups, order writing, distribution, and stock management, or support account sales with research and follow-up.
Call on grocery supervisors and small local customers, or work with experienced sales representatives on account or operator sales within the assigned geography.
Call on prospects to enhance business development.

Benefits

Medical, dental, and vision insurance.
Flexible Spending Accounts for Health and Dependent Care, Health Reimbursement Accounts, and Health Savings Accounts.
Well-being programs, including companywide events and a wellness incentive program.
Paid time off.
401(k) plan with company contributions.
Financial planning services.
Employee stock purchase program.
Life and accident insurance.
Family-friendly employee events.
Employee Assistance Program services, including mental health and concierge-type services.
Compensation and bonus incentive programs.