Customer Success Representative

Gallagher Group•South Carolina, SC

2d•Remote

About The Position

eShepherd, Gallagher’s AgTech venture, is seeking a Customer Success Representative to support its continued growth in the United States. The role is based remotely in the Southern US, with occasional regional travel, and works directly with ranchers and livestock producers from onboarding and implementation through ongoing adoption and customer success. The representative will learn each customer’s operation and goals and help them apply eShepherd’s virtual fencing technology to achieve practical outcomes. This is a hands-on, customer-facing role involving relationship building, product guidance, problem-solving, and collaboration with internal teams. The representative will also provide feedback and customer insights to Product, Sales, and Marketing, and help shape customer support as the business grows.

Requirements

Experience in Customer Success, account management, AgTech, livestock services, or a similar customer-facing environment.
Experience working with ranchers or livestock producers, and/or personal experience in agriculture.
Understanding of beef cattle, grazing management, or livestock production.
Interest in and confidence working with technology and AgTech solutions.
Strong relationship-building and communication skills.
Practical problem-solving approach and confidence working through customer challenges.
Ability to translate technical information into clear, practical guidance for customers.
Ability to work autonomously and maintain momentum across multiple customer relationships.
Strong organizational skills and attention to customer follow-up.
Willingness to travel regularly throughout the region to support customers and attend industry events.
Ability to focus on broader customer outcomes while also being willing to perform hands-on work.

Responsibilities

Lead new customers through onboarding, implementation, and product training.
Build trusted, long-term relationships with ranchers and livestock producers.
Understand individual ranching operations and help customers apply eShepherd effectively to their property and goals.
Support customers in confidently using eShepherd’s hardware, app, and technology.
Proactively engage customers to encourage product adoption and ongoing value.
Identify challenges early and work with customers and internal teams to find practical solutions.
Support customer retention, renewals, and long-term engagement.
Keep customers informed about product improvements, new functionality, and best practices.
Capture customer feedback and share insights with Product, Sales, and Marketing.
Identify customer stories, referrals, and advocacy opportunities.
Work closely with Business Development to ensure a seamless transition from sale through onboarding and ongoing customer success.
Maintain accurate customer information and activity in the CRM.
Travel throughout the region to support customers and attend industry events.