Customer Success Representative I

Lamb Weston•Remote Oregon, OR

8d•$53,640 - $80,450

About The Position

The Customer Success Representative I acquires sales skills and product knowledge to perform entry-level sales activities at the store level, such as merchandising, displays, set-ups, order writing, distribution, and stock management, or to support account sales through background research and follow-up. The role typically makes recommendations to grocery supervisors and small local customers, works with experienced sales representatives on account or operator sales within an assigned geography, and may contact prospects to support business development. The representative generates, vets, and qualifies digital, distributor, and inbound leads, manages small accounts through pipeline tracking and conversion, and appropriately hands accounts off to Sales. The role maintains customer and operator data in Salesforce, supports customer retention and win-back activities, identifies churn risks, and conveys customer feedback to improve the customer experience. The position also supports Sales, Marketing, distributors, and operators with preparation, materials, training, education, promotions, innovation launches, insights, and operational coordination. Travel is up to 15%, locally with occasional overnight travel.

Requirements

1–2 years of related sales or customer-facing experience in the foodservice industry.
Understanding of Microsoft Office Suite, CRM platforms, and Canva; comfortable learning and using new technologies.
Strong written and verbal communication skills, with the ability to influence and negotiate.
Fluency in English.
Demonstrated business and financial management skills with a strategic, results-oriented mindset.
Customer-centric approach and strong focus on delivering an exceptional customer experience.
Willingness to travel up to 15%, locally with occasional overnight travel.

Nice To Haves

Bachelor’s degree in business, Marketing, or a related field preferred.
Bilingual or multilingual skills.

Responsibilities

Generate, vet, and qualify digital, distributor, and inbound leads; serve as the first point of contact and capture critical customer information.
Manage small accounts through pipeline tracking, conversion, and appropriate handoff to Sales.
Maintain accurate customer and operator data in Salesforce.
Drive retention through proactive engagement, post-sale loyalty tactics, and win-back efforts.
Identify early churn risks and represent the voice of the customer to improve the end-to-end customer experience.
Support Sales with pre-call preparation, insights, presentations, pricing guidance, samples, and menu inspiration.
Partner with Marketing on campaigns, field-ready materials, and innovation launches with follow-up.
Connect teams to drive alignment and solution-focused execution.
Support distributor and operator partnerships through collaboration, training, and education.
Enable growth through promotions, innovation support, insights, and operational coordination.
Provide foodshow support when needed to help drive engagement and execution.
Perform entry-level sales activities at the store level, including merchandising, displays, set-ups, order writing, distribution, and stock management, or support account sales with research and follow-up.
Make recommendations to grocery supervisors and small local customers, work with experienced sales representatives on account or operator sales, and contact prospects to support business development.

Benefits

Medical, dental, and vision insurance.
Flexible Spending Accounts for health and dependent care, and Health Reimbursement Accounts.
Well-being programs, including companywide events and a wellness incentive program.
Paid Time Off.
401(k) plan with company contributions.
Financial planning services.
Employee stock purchase program.
Health Savings Accounts.
Life and accident insurance.
Family-friendly employee events.
Employee Assistance Program services, including mental health and concierge-type services.
Compensation and bonus incentive programs.