Customer Success Manager - Commercial Segment

Pure Storage•Raleigh, UT

13d•Onsite

About The Position

Everpure is hiring a Customer Success Manager to support its Commercial Segment and manage a portfolio of enterprise accounts. The role serves as a customer advocate, trusted advisor, and storage subject matter expert, helping customers realize value while protecting and improving customer satisfaction and retention. The manager translates business and technical requirements into account strategies and works across Engineering, Product Management, Finance, Support, Sales, and executive leadership to personalize the customer journey and resolve issues. The position leads customer lifecycle activities, including onboarding, adoption, consumption optimization, advocacy, and renewals. It also delivers monthly and quarterly business reviews, aligns technology roadmaps and capacity planning, advises on hardware utilization and expansion opportunities, and provides guidance on Everpure’s Evergreen Subscription program, data center utilization, migrations, and deployment practices. The role contributes to scalable customer-success processes, systems, tools, and post-sales service models as Everpure expands. The position is expected to work primarily in an Everpure office in Lehi, North Carolina, or Santa Clara, in accordance with company policies. The annual base salary range is $82,000–$171,000, and the role may be eligible for incentive pay and/or equity.

Requirements

At least 5 years of experience in a customer-facing account management role.
At least 2 years of experience in a Customer Success role.
Experience in customer-facing account management or customer success within enterprise IT, data center environments, or SaaS/as-a-Service platforms.
Ability to manage complex relationships involving multiple stakeholders.
Ability to explain technical storage and data center concepts clearly to technical engineers and executive audiences, connecting technical capabilities to business outcomes.
Demonstrated ability to coordinate internal engineering, support, sales, and executive resources to manage escalations, execute account action plans, and drive joint growth initiatives.
Ability to exercise independent judgment and work in a fast-paced environment.
Ability to help define, refine, and operationalize processes in evolving business functions.
Ability to work from the Lehi, North Carolina, or Santa Clara office in accordance with Everpure’s policies, except during PTO, work travel, or other approved leave.

Responsibilities

Own customer lifecycle activities, including onboarding, adoption, consumption optimization, advocacy, and renewals, to support value realization, satisfaction, and retention.
Establish and deliver monthly and quarterly business reviews to align technology roadmaps, capacity planning, hardware utilization, and expansion opportunities.
Coordinate communication between customers and Sales, Product Management, Engineering, Support, and executive leadership.
Mitigate risks, resolve escalations rapidly, and execute account action plans.
Provide subject-matter expertise on the Evergreen Subscription program and technical recommendations on data center utilization, migration strategies, and deployment best practices.
Contribute to internal initiatives, programs, and tools that improve operational effectiveness and post-sales service delivery.
Help design, refine, and operationalize scalable customer-success processes and systems.