Commercial Customer Success Manager - NY

Sigma Computing•New York, NY

12d•$110,000 - $135,000•Onsite

About The Position

Sigma Computing is seeking a Customer Success Manager with a deep understanding of analytics and business intelligence. The role focuses on helping customers maximize value from Sigma’s platform and improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. It is an in-office position based in the New York office, with a 25% travel expectation unless stated otherwise. The Customer Success Manager develops relationships with decision-makers and influencers, helps customers apply analytics and business intelligence to get actionable insights from their data, and works to grow and retain customer accounts. The role also connects customer feedback with the product team, partners with customers on success plans tied to their business objectives, and delivers educational programs that increase product knowledge, adoption, and engagement.

Requirements

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
At least 4 years of experience in customer success, account management, or a consultative role within the SaaS, analytics, or business intelligence industry.
Strong analytical skills and a demonstrated ability to solve complex problems using data.
Excellent communication and interpersonal skills, including the ability to build trust and drive engagement.
Demonstrated ability to manage and grow customer accounts, with a focus on Net Dollar Retention.

Nice To Haves

Experience with SQL, data visualization tools, and cloud-based analytics platforms such as Snowflake, Databricks, Redshift, or BigQuery.
ETL experience.
Experience implementing production business intelligence solutions.
Startup experience.

Responsibilities

Build and maintain strong relationships with customer decision-makers and influencers, focusing on high-value accounts.
Use analytics and business intelligence expertise to help customers optimize their use of Sigma Computing’s platform and derive actionable insights from their data.
Develop and implement strategies to maximize Net Dollar Retention, including identifying upsell and cross-sell opportunities and reducing churn through proactive engagement and solution-oriented support.
Represent customer needs to the product team and advocate for features, enhancements, and integrations that improve satisfaction and retention.
Collaborate with customers to develop and execute success plans aligned with their business goals and objectives.
Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement.