Commercial Customer Success Manager - NY

Sigma Computing•New York City, NY

12d•Onsite

About The Position

Sigma Computing is seeking a Customer Success Manager with deep analytics and business intelligence knowledge to help customers maximize value from its platform and improve Net Dollar Retention (NDR) through strategic account management and growth initiatives. The position is based in the New York office and is in-office. The role has a 25% travel expectation. The manager will build relationships with customer stakeholders, guide customers in using the platform to derive actionable insights, develop NDR growth strategies, advocate for customer needs, and deliver success plans and educational initiatives. The position is eligible for variable pay based on goal achievement and stock options, in addition to a comprehensive benefits package. The stated base salary range is $110,000–$135,000 annually; compensation may vary based on qualifications, skills, competencies, and experience.

Requirements

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
At least 4 years of experience in customer success, account management, or a consultative role within the SaaS, analytics, or business intelligence industry.
Strong analytical skills and a demonstrated ability to solve complex problems using data.
Excellent communication and interpersonal skills, including the ability to build trust and drive engagement.
Demonstrated ability to manage and grow customer accounts, with a focus on Net Dollar Retention.

Nice To Haves

Experience with SQL, data visualization tools, and cloud-based analytics platforms such as Snowflake, Databricks, Redshift, or BigQuery.
ETL experience.
Experience implementing production business intelligence solutions.
Startup experience.

Responsibilities

Build and maintain relationships with decision-makers and influencers, focusing on high-value customer accounts.
Use analytics and business intelligence expertise to help customers optimize their use of Sigma Computing’s platform and gain actionable insights from their data.
Develop and implement strategies to maximize Net Dollar Retention, including identifying upsell and cross-sell opportunities and proactively reducing churn.
Represent customer needs to the product team by advocating for features, enhancements, and integrations that support customer satisfaction and retention.
Collaborate with customers to develop and execute success plans aligned with their business goals and objectives.
Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement.