Customer Success Manager

EXOGROUP

5h•Remote

About The Position

The Company EXADS is an international software start up specialising in ad tech. In business since 2013, EXADS is a self sufficient, well funded and privately owned company with offices in Dublin and Porto. We are part of a wider group called EXOGROUP which is headquartered in Barcelona and has an office in Valencia, made up of 200+ talents. At EXADS, we actively develop and maintain our own proprietary ad-serving technology platform and custom-built infrastructure enabling us to innovate and deploy new features and functionality quickly in a fast-moving and demanding industry. We are revolutionising the online ad-serving industry for advertisers, publishers and networks alike. The Role: As EXADS continues to grow, we're looking for a versatile Customer Success Manager to join our team. You'll be the primary point of contact for our clients, balancing excellent support delivery with identifying growth opportunities. This role is perfect for someone who enjoys both helping customers succeed and contributing to revenue growth.

Requirements

Previous experience in digital advertising/marketing/a SaaS company
Previous experience in a customer-facing role/environment: customer support and account management will be highly valued
You are IT literate and computer savvy
Must have the ability to grasp new technical concepts quickly
Excellent level of English, both spoken and written (any additional languages are a big plus)
Prior experience with CRM & Ticket management solutions - a working knowledge of Hubspot and/or Jira are advantageous.
Excellent time management, communication, and interpersonal skills
Degree-educated in a relevant field OR equivalent experience.

Nice To Haves

You understand the world of B2B SaaS companies.
You are bi-lingual
You are a critical thinker and have a keen eye for problem-solving.
You have the drive to learn and grow your technical and process knowledge base.
You are comfortable working in a startup-like environment, and able to work both with the team and autonomously depending on the task at hand.

Responsibilities

Advocate and main point of contact for EXADS SaaS products with external clients
Having an in-depth knowledge of EXADS SaaS products, their value proposition and communicating these to clients
Onboarding and educating new EXADS clients as they get started with the platform
Addressing client issues and working on possible solutions
Guiding and providing support for any technical and/or API integrations
Acting as the voice of the customer internally
Collaborating with Product and Engineering on new feature requests, enhancements and issues reported from clients
Working cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilled
Having an in depth knowledge of the EXADS product roadmap for the purposes of onboarding but also with a view to upselling and cross selling
Identifying expansion opportunities and partnering with Sales to successfully close such opportunities

Benefits

Flexible start times
Summer Schedule
Private health insurance
Remote work from home
Home office set up budget of 500 Euros
Your Birthday off as a paid holiday
Access to quality trainings through Udemy platform
Additional internal and external trainings through our EXOGROUP University program
Up to 1500 Eur of training budget and 5 days of study leave, every year
Flexible compensation of 500 Euros/year
Spanish, English, and Portuguese language lessons
Employee referral program bonus - Earn 2500 Euros by referring someone!
Subsidized Well-being activites
Exciting team buildings in locations such as Ibiza
Calm App subscription
Office Perks
Meal card
Relocation Package