Customer Success Manager - Commercial Real Estate

SwiftConnect

12d

About The Position

SwiftConnect is seeking a motivated, relationship-driven Customer Success Manager to manage and grow assigned accounts across a portfolio of leading commercial real estate owners. The role focuses on expanding SwiftConnect product adoption across global owner portfolios and individual buildings, and enabling tenants to have a seamless credentialing experience. The Customer Success Manager is the primary point of contact for property managers, asset managers, and technology partners. The position supports successful product launches, renewals, customer satisfaction, and long-term account growth. It also involves frequent customer meetings, preferably in person, and hosting on-site property events and tenant activations. The role requires travel and close coordination with internal product, sales, and customer success teams.

Requirements

At least 5 years of experience in account management, customer success, or business development.
Proven track record managing enterprise or multi-site accounts.
Strong relationship-building and interpersonal skills.
Experience working with commercial real estate stakeholders, including owners, property managers, and asset managers.
Ability to travel.

Nice To Haves

Experience in PropTech, real estate, or SaaS.
Knowledge of access control, digital credentials, or related technologies.

Responsibilities

Manage and grow relationships with assigned base-building accounts.
Drive product adoption and expansion across owner portfolios and individual buildings.
Lead initiatives to enable base-building wallet credentials for all tenants.
Manage tenant expansion efforts (“Street-to-Seat”) within assigned accounts.
Lead landlord renewal efforts in coordination with internal teams.
Ensure timely renewals and high customer satisfaction across assigned properties.
Build and maintain local relationships with strategic partners, including CRE partners, HID, Allegion, Wavelynx, Apple, and Google.
Serve as the primary liaison for property managers, asset managers, and operational teams.
Support corporate-level relationships alongside SwiftConnect leadership as needed.
Conduct 8–10 customer meetings per week, with a strong preference for in-person engagements.
Host and coordinate on-site property events, product launches, and tenant activations.
Represent SwiftConnect at key property events and partner functions.
Maintain an accurate, up-to-date sales pipeline, tracking opportunities, renewals, and expansion efforts.
Update internal systems, including Salesforce, with account activity, meeting outcomes, and pipeline status.
Collaborate with product, sales, and customer success teams to align account strategy and execution.