Customer Success Manager

Juro•Boston, MA

6h•Remote

About The Position

Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. Legal tech is on the rise, with Goldman Sachs estimating that 44% of legal tasks can be automated with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity. We care about building a diverse team where everyone feels they belong. That’s why our perks & benefits and choice-first work approach are designed with inclusivity in mind. Juro exists to help the world agree faster by making legal contracts frictionless, collaborative and accessible. Juro’s intelligent contract automation platform is on its way to de-throning desktop tools as the paradigm for collaborating on legal documentation around the world. We’re doing that by rebuilding contracts from the ground-up around a browser-native experience, augmenting workflows with powerful AI and enabling all teams to conduct contracting jobs faster than ever before.

Requirements

Located and have long-term working rights in the US.
3+ years of customer-facing experience.
Strong discovery and problem solving skills.
Comfortable with travel to meet customers in person.
Comfortable working outside a rigid 9-to-5 window (to catch East & West Coast customers).

Responsibilities

Engage senior stakeholders, including Director level and above, holding credible, value-led conversations.
Consistently identify and nurture customer relationships across multiple accounts.
Dig into what’s not working and take action to move things forward proactively.
Build relationships face-to-face, not just over Zoom.