Customer Success Manager (New York)

Introw•New York, NY

9d•Onsite

About The Position

Introw is a B2B SaaS platform leveraging AI to transform how partnerships drive business growth. Since our launch in early 2023, we’ve become the go-to solution for hundreds of companies worldwide, turning partnerships into powerful revenue engines. In October Introw raised $3M in funding, led by Visionaries VC (also invested in Lovable, N8N, Personio...) to unlock further growth. As we enter our next phase of growth, we're seeking a dedicated full-time Customer Success professional to join our dynamic team.

Requirements

You have a deep passion for sales and technology and are eager to sell innovative solutions.
You have an entrepreneurial spirit and are driven to achieve results.
You have a minimum of two years of experience in SaaS CSM, preferably with both SMEs and enterprise clients.

Nice To Haves

Experience working with HubSpot or Salesforce

Responsibilities

Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success.
Proactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes.
Build strong, trusted relationships with key stakeholders and act as an advocate for customer needs.
Collaborate closely with Product, Sales, and Operations to align on customer goals, resolve issues, and deliver a seamless experience.
Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities for growth.
Identify and execute on expansion opportunities that grow customer value and contribute to revenue growth.
Own the renewal process, leading contract and pricing discussions with a focus on value realization and ROI.
Develop and execute strategic account plans to maximize adoption, retention, and expansion.
Share customer insights and feedback to influence product improvements and optimize the customer journey.
Champion a culture of proactive engagement, continuous learning, and customer advocacy across the organization.