Marketing Events Manager 3

Behavox • Montreal, QC

5d

About The Position

The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include: ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.

In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success. Following go-live your primary focus will be on measuring success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account. This is an exciting opportunity for the right talented professional to:

- Work with some of the World's largest, most prestigious financial institutions
- Build strong foundations for our Customer Success team
- Drive ROI across a growing suite of cutting edge Machine Learning powered products

Requirements

• Deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies
• Knowledge of managing relationships with financial services companies, Enterprise, or large corporations - leading change management efforts and driving customer accountability
• Skilled at working with Enterprise, high touch, clients with a BoB of < 10 clients valued higher than $250k
• Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities
• Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level.

Responsibilities

• End-to-end coordination and execution of functional deliverables during the delivery stage
• Measuring program success post-go-live
• Guiding the customer on best practices
• Engaging executive stakeholders
• Expanding accounts and generating additional revenue within their book of business
• Reducing churn and retaining accounts by increasing customer satisfaction
• Prioritizing strategically to provide customer analysis and activity plans
• Solving problems whilst applying highly customer-centric practices
• Working across departments (PMs, PMs, AE) to champion for clients

Benefits

• Fully covered health coverage for employee and family
• Generous time-off policy
• Flexible work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed