Customer Success Manager - Singapore
Butlr
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Posted:
August 8, 2023
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Remote
About the position
The job overview for this role is that Butlr is seeking an APAC Customer Success Manager to join their expanding Customer Success team. The role involves working with direct clients and channel partners in the APAC region, ensuring high levels of support, engaging and growing channel operations, and assisting in designing and implementing a senior care success program. The successful candidate will have experience in customer success management, project management, and channel management, particularly in the hardware as a service and SaaS industries. They should be able to actively manage multiple projects in a fast-paced environment and have strong communication and project management skills.
Responsibilities
- Work with direct clients and channel partners throughout the APAC region.
- Ensure all customers and partners are receiving the highest level of support at all times.
- Engage, support, and grow channel operations.
- Assist in designing, developing, and implementing a senior care success program.
- Understand customer and partner business models and support their needs.
- Identify growth opportunities and foster them through the IMPACT process.
- Own Quarterly Business Reviews (QBRs) with AE and technical teams.
- Manage KPIs around NPS, health/retention/churn, feedback, etc.
- Work independently with a strong sense of purpose.
- Up to 30% travel required.
- 5+ years of experience as a Customer Success Manager, Project Manager, or Channel Manager.
- Experience working with hardware as a service and SaaS clients.
- Manage channel partners for B2B SaaS companies.
- Collaborate with cross-functional teams and allocate appropriate resources.
- Manage multiple projects and priorities in a fast-paced environment.
- Work with Director, VP, President, and C-level executives.
- Strong project management skills and ability to influence.
- Self-motivated, adaptable, and able to thrive in a startup environment.
- Excellent written and verbal communication skills.
- Nice to have: Experience in energy efficiency, smart buildings, building automation, proptech, etc.
Requirements
- 5+ years of experience working as a Customer Success Manager, Project Manager, Channel Manager, or a combination of these
- Experience working with hardware as a service and SaaS clients
- Strong experience and expertise managing channel partners for B2B SaaS companies
- Experience working collaboratively with cross-functional teams and deploying/allocating the appropriate resources to enable and support customers and partners
- Ability to actively manage multiple projects and priorities in a highly fast-paced environment
- Experience working with Director, VP, President, and C-level executives
- Strong project management skills and the ability to influence
- Self-motivated, independent, adaptable, and able to thrive in a fast-paced startup environment
- Excellent written and verbal communication skills
- Nice to have: Experience in energy efficiency, smart buildings, building automation, building management, proptech, CRE, or facilities
Benefits
- Competitive salary and compensation package
- Opportunity to work with top occupiers, landlords, and service providers globally
- Chance to work with cutting-edge technology and innovative solutions
- Collaborative and inclusive work environment
- Emphasis on work-life balance
- Remote work opportunity
- Equal employment opportunities and commitment to diversity and inclusion
- Supportive and engaging team of problem-solvers
- Opportunity for professional growth and development
- Travel opportunities within the APAC region and to the United States
- Strong company vision and mission to make a positive impact in the built environment