Customer Success Manager - Singapore

The job overview for this role is that Butlr is seeking an APAC Customer Success Manager to join their expanding Customer Success team. The role involves working with direct clients and channel partners in the APAC region, ensuring they receive the highest level of support. The successful candidate will also be responsible for engaging, supporting, and growing channel operations, as well as designing and implementing a senior care success program. Additionally, the role involves managing key performance indicators and collaborating with other teams. This position requires 5+ years of experience in customer success, project management, or channel management.

• Work with direct clients and channel partners throughout the APAC region.
• Ensure all customers and partners are receiving the highest level of support at all times.
• Engage, support, and grow channel operations.
• Assist in designing, developing, and implementing a senior care success program.
• Understand customer and partner business models and support their needs.
• Identify growth opportunities and foster them through the IMPACT process.
• Own Quarterly Business Reviews (QBRs) with AE and technical teams.
• Manage KPIs around NPS, health/retention/churn, feedback, etc.
• Work independently with a strong sense of purpose.
• Travel up to 30%.
• Manage multiple projects and priorities in a fast-paced environment.
• Work with Director, VP, President, and C-level executives.
• Strong project management skills and ability to influence.
• Self-motivated, adaptable, and able to thrive in a startup environment.
• Excellent written and verbal communication skills.
• Nice to have: Experience in energy efficiency, smart buildings, building automation, proptech, CRE, or facilities management.

• 5+ years of experience working as a Customer Success Manager, Project Manager, Channel Manager, or a combination of these
• Experience working with hardware as a service and SaaS clients
• Strong experience and expertise managing channel partners for B2B SaaS companies
• Experience working collaboratively with cross-functional teams and deploying/allocating the appropriate resources to enable and support customers and partners
• Ability to actively manage multiple projects and priorities in a highly fast-paced environment
• Experience working with Director, VP, President, and C-level executives
• Strong project management skills and the ability to influence
• Self-motivated, independent, adaptable, and able to thrive in a fast-paced startup environment
• Excellent written and verbal communication skills
• Nice to have: Experience in energy efficiency, smart buildings, building automation, building management, proptech, CRE, or facilities

• Competitive salary and compensation package
• Opportunity to work with top occupiers, landlords, and service providers globally
• Chance to work with cutting-edge technology and innovative solutions
• Collaborative and inclusive work environment
• Emphasis on work-life balance
• Remote work opportunity
• Equal employment opportunities and commitment to diversity and inclusion
• Supportive and engaging team
• Opportunity for professional growth and development
• Travel opportunities within the APAC region and to the United States
• Strong company vision and mission to make a positive impact in the built environment