Customer Success Manager/Project Manager

Kiosk Information Systems•Thornton, CO

11d•Onsite

About The Position

The Customer Success Manager (CSM) / Project Manager is responsible for building strong relationships with clients and ensuring their success while expertly managing manufacturing projects from booking to invoice. This role serves as the primary client liaison, addressing needs and identifying opportunities for growth and process improvement. In parallel, the CSM/Project Manager leads cross-functional coordination, working closely with operations, engineering, and finance teams to align on project timelines, resolve roadblocks, and maintain clear communication. The ideal candidate combines strategic customer advocacy with strong project management and internal leadership skills to ensure projects are delivered on time, within budget, and exceed client expectations.

Requirements

Bachelor’s degree in Business Administration, Project Management, Engineering, Supply Chain, or a related field. (Equivalent work experience may be considered in lieu of a degree.)
1-3 years of experience in a customer-facing role such as Customer Success, Account Management, or Client Services—preferably within a manufacturing, logistics, or technical environment.
Experience working in a fast-paced, matrixed organization, balancing internal coordination and customer needs.
Familiarity with ERP systems, inventory management tools, or CRM platforms (e.g., Salesforce, HubSpot) is highly desirable.
Excellent Communication: Strong verbal and written communication skills to effectively interact with customers and internal teams.
Relationship Building: Proven ability to build, manage, and nurture long-term client relationships.
Analytical Thinking: Proficiency in using data and metrics to monitor customer health and drive decision-making.
Problem-Solving: Ability to quickly diagnose issues, propose solutions, and coordinate resources for resolution.
Technical Proficiency: Technology background preferred in a technical support role.
Time Management: Strong organizational skills with the capability to manage multiple accounts and prioritize tasks effectively.
Customer-Centric Mindset: A passion for customer success, with a proactive approach to meeting client needs and exceeding expectations.

Nice To Haves

Previous experience in customer success, account management, or a related field is preferred.

Responsibilities

Build and maintain long-term partnerships with clients by understanding their goals, providing consistent support, and acting as a trusted advisor throughout the customer lifecycle.
Lead and oversee multiple manufacturing projects from initiation through completion. Align internal stakeholders on scope, timeline, and resource requirements to ensure projects are delivered on time and within budget.
Coordinate with internal teams—including operations, engineering, finance, and logistics—to ensure project milestones are met, client expectations are clearly communicated, and deliverables align with both customer and company standards.
Act as a customer advocate within the organization, relaying feedback, identifying opportunities for improvement, and working closely with internal teams.
Track and review ongoing task list with customer and internal stakeholders. Employ a continual improvement methodology to ensure process gaps are addressed.
Address and resolve client issues quickly and effectively, ensuring high levels of customer satisfaction and retention.
Assist in managing customer owned inventory that is stored at on-site or off-site storage facilities.