Customer Success Project Manager

IMPaCT Care

2d•$75,000 - $95,000•Remote

About The Position

IMPaCT Care is hiring a Customer Success Project Manager to coordinate customer projects and support healthcare organizations implementing Community Health Worker programs and adopting the IMPaCT platform. The role serves as the planning and coordination hub between customers and internal Product, Tech, Workforce Development, and Clinical teams. The position supports 4–12 healthcare customers, depending on complexity, in partnership with a Director of Clinical Strategy. The Project Manager builds and maintains project plans, captures decisions and action items in Asana and Salesforce, tracks deliverables and deadlines, identifies risks, and prepares customers for delays or tradeoffs. The role also coordinates program launches, supports platform adoption, manages technical reviews with customer IT and compliance teams, prepares meeting materials and quarterly business reviews, generates customer reports, and triages incoming requests. The work is primarily during Eastern Time business hours, with occasional travel for team retreats and customer site visits. The position is remote, and IMPaCT Care offers competitive compensation, equity grants, comprehensive benefits, and team-building opportunities.

Requirements

Bachelor's degree.
Project management certification (PMP or CAPM).
At least 2 years managing complex projects, implementations, or operations with external customers or partners.
Demonstrated ability to manage concurrent projects without missing tasks or commitments.
Ability to turn lengthy discussions into concise, one-page summaries for executives.
Hands-on experience with Asana or a similar tool, Google suite, Zoom, and a CRM such as Salesforce.
Ability to work primarily during Eastern Time business hours.
Willingness to travel occasionally for team retreats and customer site visits.

Nice To Haves

Familiarity with U.S. healthcare, including health systems, payers, or community-based organizations.
Experience at a health tech or SaaS startup.

Responsibilities

Build project plans around customer goals and track deliverables, owners, and deadlines.
Capture decisions and next steps in real time in Asana and Salesforce.
Coordinate internal teams, including Product, Tech, Workforce Development, and Clinical, and keep projects on schedule.
Identify risks early, determine what to resolve independently, and escalate when needed.
Prepare customers for potential delays and tradeoffs.
Partner with a Director of Clinical Strategy to support 4–12 healthcare customers, depending on complexity.
Coordinate end-to-end Community Health Worker program launches and platform adoption.
Prepare agendas, presentation decks, and quarterly business reviews, and pull customer reports.
Own the Tech Review process with customer IT and compliance teams.
Triage incoming email, Slack, and customer requests to ensure nothing is missed.