Customer Success Manager, Corporate Travel (Remote)

As a Customer Success Manager at Brex, your main responsibility will be to support a book of customers and ensure they are able to achieve their business goals with Brex. You will work closely with cross-functional teams to ensure a seamless customer experience. Your role will involve monitoring customer accounts, developing trusted relationships, advocating for the customer within the company, and driving product adoption.

• Have complete knowledge of the status of the customer.
• Monitor the account through cases, account health triggers, and other ongoing, customized alerts.
• Develop trusted relationships with customers to ensure they are engaged, happy, and referenceable.
• Ensure customers have a sufficient credit limit.
• Be the advocate for the customer across Brex.
• Own product adoption.

• Complete knowledge of the status of the customer
• Monitoring the account through cases, account health triggers, and other customized alerts
• Developing trusted relationships with customers to ensure engagement, satisfaction, and referenceability
• Ensuring customers have a sufficient credit limit
• Being the advocate for the customer across Brex
• Owning product adoption

• Empowerment to push limits and challenge the status quo
• Collaboration with bright minds in the industry
• Commitment to building a diverse team and inclusive culture
• Tools, resources, and support for career growth
• Opportunity to work with a wide range of customers and industries
• Ownership of product adoption, retention, and growth metrics
• Opportunity to develop trusted relationships with customers
• Advocacy for customers across the company
• Competitive salary and benefits package
• Opportunity to work with a fast-growing and innovative company