Manager, Customer Success (Remote)

As a Manager of Customer Success at Brex, you will be responsible for leading and mentoring a team of Customer Success Managers. Your main objective will be to ensure that all of Brex's customers receive exceptional service and achieve their desired outcomes with Brex's suite of financial services and software. You will collaborate with various customer-facing teams and work closely with Engineering, Product, and Design teams to address customer issues and enhance the overall customer experience. Additionally, you will play a key role in developing performance measurement systems and attracting top talent to the Customer Success team.

• Directly mentor, support, and oversee a team of Customer Success Managers.
• Own and be measured on team-based metrics.
• Help develop the tooling and processes required to scale the team and ensure they are set up for success.
• Partner with all customer facing teams (Marketing, CX, Sales) to ensure the customer journey on Brex is seamless.
• Work closely with Engineering, Product, and Design teams to ensure customer issues are brought to the forefront and Brex builds the best possible product for our customers.
• Define and iterate on performance measurement systems.
• Help attract, recruit, and develop the best CSMs in the world.

• Passionate about working with customers to ensure they achieve their goals.
• At least 5 years in customer facing roles and at least 2 years managing others.
• Experienced in managing a team with a pe

• Seamless journey on Brex
• Working closely with Engineering, Product, and Design teams
• Ensuring customer issues are brought to the forefront
• Building the best possible product for customers
• Defining and iterating on performance measurement systems
• Attracting, recruiting, and developing the best CSMs
• Passionate about working with customers to ensure their goals are achieved
• 5+ years in customer facing roles and 2+ years managing others
• Experienced in managing a team with a performance quota
• Familiar with customer listening or Voice of the Customer programs and methodologies
• Experience developing customer health scorecards
• Strong technical roots and ability to hold technical conversations
• Relationship and business building skills
• Dynamic work environment with high level strategic initiatives
• Revolutionary approach to Customer Success at Brex
• Outreach from Brex recruiters will only be via LinkedIn or email with a brex.com domain