Customer Success Manager Analytics

Bidgely Inc.•Los Altos, CA

8d•$85,000 - $120,000•Remote

About The Position

We’re looking for someone who drives outcomes, owns complexity, and uses data to move customers forward… not someone who just manages accounts and waits for direction. You’ll join a fast-growing AI company in the clean energy space, partnering with utilities to deliver real-world impact. That means high visibility, cross-functional complexity, and zero room for passive account management. This role exists to increase product adoption, protect customer health, and scale how we operate Customer Success in innovation and analytics.

Requirements

3+ years of Customer Success experience in B2B SaaS or Consulting, preferably in the utility industry
Strong analytics mindset - you use data to guide decisions, not just report it
Proven ability to manage complex accounts with multiple stakeholders
Experience working cross-functionally with Product, Engineering, and Delivery
Exceptional written and verbal communication (clear, structured, executive-ready)

Nice To Haves

You don’t just track tasks - you drive them to completion
You naturally think in owners, timelines, and outcomes
You can balance customer empathy with firm boundaries
You’re comfortable pushing back, reframing, and driving decisions
You’ve unblocked stuck situations without escalation

Responsibilities

Own a portfolio of utility customers end-to-end… from day-to-day execution to long-term retention and expansion.
Run the account like a system, not a checklist → Drive weekly progress, manage dependencies, and ensure nothing stalls.
Lead customer conversations that actually move things forward → Executive updates, trainings, and working sessions that end with decisions and action.
Turn ambiguity into execution → Translate customer needs into clear use cases, workstreams across Product, Delivery, Marketing, and Engineering.
Stay ahead of risk (not react to it) → Monitor adoption, performance, and satisfaction signals - and act early.
Build leverage for yourself and the team → Create use cases, templates, QBRs, enablement materials, and repeatable processes.
Own outcomes, not just activity → Close loops. Document decisions. Ensure follow-through to completion.
Act as a consultant, not just a coordinator → Use curiosity and data to diagnose utility challenges, identify opportunities, and recommend actions that improve outcomes.