Customer Success Manager

The Customer Success Manager at Dynamic Yield is responsible for ensuring customer satisfaction and success with the company's products. They play a crucial role in understanding and translating customer requirements into actionable personalization strategies. This role requires strong analytical and problem-solving skills, as well as excellent project management and communication abilities. The Customer Success Manager will work closely with internal teams and clients to define project success criteria, train customers on product usage, and ensure resources are allocated appropriately. They will also be responsible for delivering projects on time and on budget, while providing ongoing support and consultation to clients.

• Understand and define project success criteria together with customers
• Translate data and reports into an actionable personalization plan
• Track and demonstrate success against the personalization plan
• Help customers discover and define their key segments for optimization strategy
• Train customers on how to use Dynamic Yield's platform
• Evangelize adoption of the DY solution and achieve high customer satisfaction
• Ensure appropriate resources are dedicated to meet project and customer expectations
• Review overall project status with clients regularly
• Deliver projects on-time and on-budget
• Communicate project status and issues internally
• Consult with clients on product features, functionality, and onboarding best practices

• Outstanding analytical and problem-solving skills
• Top-notch project management and communication skills
• Ability to understand and define project success criteria
• Translate data and reports into an actionable personalization plan
• Track and demonstrate success against the personalization plan
• Help customers discover and define key segments for optimization strategy
• Train customers on how to use Dynamic Yield's platform
• Evangelize adoption of the DY solution and achieve high customer satisfaction
• Ensure appropriate resources are dedicated to meet/exceed project and customer expectations
• Review overall project status with clients regularly
• Deliver projects on-time and on-budget
• Communicate project status and issues internally
• Consult with clients on product features, functionality, and onboarding best practices
• 3+ years of services/consulting experience (not specified in the text, but mentioned as an optimal skill for success)

• Competitive salary
• Opportunity for growth and advancement
• Regular communication and collaboration with clients
• On-time and on-budget project delivery
• Clear and professional issue resolution
• Internal communication across multiple organizational levels
• Consultation with clients on product features and functionality
• Fluent in English, additional European language considered an advantage
• Prior onboarding/project management experience in a SaaS company
• Expertise in at least 2-3 products in the space of Optimization, CRM, Personalization, Recommendations, or Segmentation
• Ability to understand and explain complex technology
• Data manipulation, analysis, and interpretation skills
• Experience presenting to C-level executives
• Ability to multitask and prioritize under pressure
• Commitment to customer satisfaction and success
• Ability to work independently and in teams at multiple organizational levels
• Knowledge of online marketing functions
• Experience working with Publishers or eCommerce
• Self-motivated and detail-oriented
• Strong interpersonal and communication skills
• Degree in Economics/business or marketing-related analytical degree