Customer Success Manager

As a Customer Success Manager (CSM) at Appspace, your role will involve closely working with customers to drive adoption and ensure they maximize the potential of Appspace. You will be responsible for building strong relationships with customers, identifying opportunities for growth, and guiding them through their digital transformation journey. Additionally, you will play a crucial role in customer retention, driving change management and adoption activities, and acting as a customer advocate within the company. This position requires excellent communication skills, technical aptitude, and the ability to think strategically about both Appspace's and the customer's business and processes.

• Build customer loyalty and ensure contract renewals
• Drive change management and adoption activities with key decision makers
• Manage and report the status, risk factors, and overall account health of customers
• Identify and generate upsell opportunities for customers
• Align Appspace's Employee Experience (EX) vision with customers' vision
• Map customers' business processes and identify areas for improvement with Appspace technology
• Keep detailed records of customer interactions and actions taken
• Onboard new customers and provide training on Appspace usage
• Act as a customer advocate and mediate between customer requests and company vision
• Proven experience as a change management consultant or O365 adoption consultant
• Excellent verbal and written communication skills in English
• Strong presentation skills and credibility with all levels, including C-level executives
• Knowledge of Microsoft technology stack (Viva, Teams, SharePoint, Office 365)
• Awareness of industry's latest technology trends and applications
• Technical aptitude and ability to learn software programs
• Ability to meet and exceed renewal rates and satisfaction metrics
• Comfortable working in a high-performing and fast-paced environment
• Proactive approach and ability to take initiative
• Ability to think strategically about both Appspace's and the customer's business and processes
• Go-getter mentality and eagerness to achieve success.

• 3-5 years proven experience as a change management consultant or O365 adoption consultant, ideally in the collaboration and communication space
• BSc/BA or MSc in Communications, Management or similar field (preferable)
• Excellent verbal and written communication skills in English
• Strong presentation skills and credibility with all levels, including C-level executives
• Excellent interpersonal skills, with the confidence to be an honest advocate, but willing to push back when needed
• Knowledge of the Microsoft technology stack (Viva, Teams, SharePoint and Office 365 in general)
• Awareness of the industry’s latest technology trends and applications
• Technical aptitude and an ability to learn software programs
• The ability to meet and exceed proposed renewal rates and satisfaction metrics
• Comfortable working in a high-performing team and fast-paced environment, where uncertainty and pressure are par for the course
• A proactive approach: You’re a responsible and independent self-starter who takes initiative
• The ability to lead the customer to success. You can think strategically about both Appspace’s and the customer’s business and processes and adapt accordingly.
• A go-getter mentality: You’re eager to achieve success and find the people and

• Competitive salaries
• Medical, dental, and vision coverage
• Disability coverage
• Employer paid life insurance
• Mental health resources
• 401(k) plan
• Fully paid parental leave program
• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• 1/2 Day Fridays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• Casual dress work environment
• Equal opportunity employer
• Commitment to creating a diverse and inclusive workplace
• Zero tolerance for discrimination or harassment