Customer Success Intern
About The Position
Smartly is excited to announce our Summer 2026 Internship Program! Join our global team of Smartlies and learn from some of the best and brightest in the digital advertising industry. Based in our NYC office, this 10-week internship program is designed to provide structured learning, hands-on experience, and meaningful exposure to Customer Success at a fast-growing technology company. As a Customer Success Intern, you’ll gain foundational knowledge across the digital advertising ecosystem, Smartly’s platform, enterprise customer strategy, and commercial account management while working alongside cross-functional teams that support some of the world’s top advertisers.
Requirements
- Full-time rising junior or senior enrolled at an accredited 4-year college or university, or are a recent graduate
- Pursuing (or recently completed) a degree in Marketing, Advertising, Communications, Business, Media, or a related field
- Interested in digital advertising, marketing technology, SaaS, or customer-facing roles
- Strong communication, organization, and problem-solving skills
- Enjoy working collaboratively and learning in a fast-paced environment
- Curiosity about social platforms such as Meta, TikTok, Pinterest, Snapchat, and Google
- Legally authorized to work in the United States without sponsorship
Nice To Haves
- Previous internship, leadership, or project experience in paid media.
- Passionate about digital marketing trends and emerging advertising platforms
Responsibilities
- Shadow Customer Success Managers and participate in customer-facing meetings including onboarding calls, status meetings, QBRs, and renewal discussions
- Learn how Customer Success partners cross-functionally with Product, Sales, Partnerships, Support, and Marketing teams to drive customer outcomes
- Build foundational knowledge of Smartly’s platform ecosystem and how customers use our products to achieve business goals
- Complete product and digital ecosystem trainings across major advertising platforms including Meta, TikTok, Google, Pinterest, and more
- Support Customer Success workflows through meeting preparation, customer note taking, lifecycle tracking, reporting support, and performance analysis
- Develop an understanding of customer lifecycle management, retention strategy, and growth opportunities
- Contribute to a final project tied to a real business need or customer success initiative
- Collaborate with fellow teams across Smartly’s NYC office
Benefits
- Paid at $20 per hour
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What This Job Offers
Job Type
Full-time
Career Level
Intern
