Customer Success Director

Fetcherr • Atlanta, GA

1d

About The Position

Fetcherr is seeking a high-impact Customer Success Director to take ownership of key strategic airline partnerships in the US. This is an active business leadership role focused on navigating complex enterprise clients, driving strategic alignment, and executing multifaceted AI deployments. The Customer Success Director serves as the executive champion for assigned accounts, balancing executive-level discussions with detailed operational oversight and managing high-stakes matters involving timelines, crisis resolution, and commercial scope.

Responsibilities

• Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with clients’ C-suite business goals.
• Drive account growth, proof-of-concept conversions, and renewals.
• Act as the primary escalation point and lead discussions about timelines, project scope, and operational roadblocks with internal product teams and client executives.
• Develop a detailed understanding of client workflows, data integration, and project requirements, and ensure deliverables meet strict standards while maintaining focus on broader strategy.
• Coordinate Product, Data Science, Tech, and Support teams to advance deliverables, resolve bottlenecks, and hold stakeholders accountable.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed