Customer Success Director

Truveris • Wilmington, DE

6d • Remote

About The Position

Truveris is hiring a Customer Success Director (Strategic Accounts) to serve as the primary advisor and account owner for a small portfolio (3–5) of our most complex clients, primarily in the public sector. This role is best suited for someone who brings deep, hands-on expertise in PBM contracting and enjoys operating as a consultative, strategic advisor to senior stakeholders. You will guide clients through PBM pricing structures, guarantees, procurement processes, and vendor negotiations—helping them maximize value and reduce cost across their pharmacy programs. You will have end-to-end ownership of each account, driving cross-functional alignment while building trusted relationships with procurement leaders and senior benefits stakeholders. You will be accountable for client outcomes, retention, and renewal strategy, partnering closely with Sales and leadership to structure long-term agreements. Success in this role requires strong executive presence, high autonomy, and the ability to simplify complex, high-stakes decisions. This role is fully remote, with travel required for key client engagements.

Requirements

• 8+ years of hands-on PBM experience, including direct involvement in: Contract structure and evaluation, Pricing models and guarantees, Compliance and performance terms
• Proven experience advising clients (externally) on PBM vendor strategy or contract decisions
• Experience managing large, complex accounts, ideally including public sector clients and procurement processes
• Track record of owning or driving client renewals and long-term agreements
• Strong ability to translate complex financial or contractual concepts into clear recommendations
• Experience as a Strategic Account Manager, Key Account Director, Customer Success Director, or PBM/Benefits Consultant
• Demonstrated ability to engage and influence CFOs, procurement leaders, and senior benefits stakeholders
• High degree of autonomy and confidence in owning client relationships and outcomes

Nice To Haves

• deep, working knowledge of PBM contracts and can independently advise clients
• Thrive in complex, high-stakes client environments, particularly in the public sector
• seeking a consultative, advisory role
• comfortable owning strategic relationships and outcomes end-to-end
• Bring strong executive presence and credibility with senior stakeholders

Responsibilities

• Serve as the strategic advisor and primary owner for 3–5 large, complex client accounts
• Lead PBM contract strategy discussions, including pricing models, guarantees, compliance, and performance optimization
• Guide clients through RFP strategy, evaluation, and negotiation readiness with PBM vendors
• Own the renewal strategy and execution (scope, term, pricing), partnering with Sales and leadership as needed
• Build trusted relationships with procurement teams and senior benefits leaders, earning credibility through insight, not just service
• Translate complex data and contract terms into clear, actionable recommendations for executive stakeholders
• Identify and drive opportunities to expand Truveris' solutions through a consultative, value-driven approach
• Own the development and quality assurance of client-facing materials and analyses, ensuring clarity, accuracy, and executive-level polish

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed