Customer Success Associate (Fully Remote)

Valsoft Corporation

3d • Remote

About The Position

Hyper-Reach is a mass notification and emergency communication platform that helps public safety agencies, government organizations, financial institutions, and enterprises deliver critical alerts — from severe weather and active-threat warnings to operational and IT incident notifications — quickly and reliably. You’ll find Hyper-Reach a great place to work if you want to be part of a growing business and work closely with key management on mission-critical issues facing local communities. Beyond that, you’ll be working in Valsoft’s ecosystem of 150+ vertical software companies, learning from a shared ecosystem of best practices across one of Canada’s fastest-growing companies.

Requirements

• 1–2 years of experience in account management, customer success, client services, or a similar client-facing role (SaaS experience a plus, not required).
• Strong written and verbal communication skills, with a genuine interest in building long-term customer relationships.
• Highly organized and detail-oriented, with the ability to manage multiple accounts, deadlines, and renewal dates at once.
• Comfortable learning and working in CRM and customer-success tools (Pipedrive).
• Self-motivated and able to work effectively in a fully remote environment.
• A collaborative, customer-first mindset and eagerness to learn.

Nice To Haves

• SaaS experience

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of existing Hyper-Reach customer accounts.
• Own the end-to-end renewal process — track upcoming contract expirations, proactively reach out at 90/60/30-day intervals, and manage renewals through to signature.
• Monitor account health and product usage to spot early warning signs of dissatisfaction or churn risk, and escalate to leadership when needed.
• Partner with Support and Product teams to resolve customer issues and advocate for the customer internally.
• Identify potential expansion or upsell signals within your accounts and route qualified opportunities to the growth/sales team.
• Support a smooth handoff from Sales and Implementation as new customers transition into your book of business.
• Gather and relay customer feedback to help shape product and process improvements.
• Track and report on renewal rate, retention, and other account-health metrics for your portfolio.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed