Fully Remote Entry-Level Customer Service | Client Success Specialist

AIL•St. Louis, MO

15h•Remote

About The Position

AO | Globe Life is expanding its virtual team and seeking motivated, people-focused professionals to join us as Remote Client Success Specialists. This entry-level customer service career can be built entirely from home. You'll connect with individuals and families through scheduled virtual appointments, answer questions, explain available benefits, assist with enrollment, and provide ongoing client support. This opportunity combines customer service, relationship building, benefits education, and consultative insurance sales while providing the training and mentorship needed to learn the industry. No previous insurance experience is required.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be comfortable using web-based technology
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

Experience in Customer Service
Experience in Retail
Experience in Hospitality
Experience in Healthcare
Experience in Education
Experience in Administrative Support
Experience in Call Centers
Experience in Banking
Experience in Client Relations
Experience in Account Management
Experience in Recruiting
Experience in Military Service
Experience in Sales

Responsibilities

Meet with clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in learning about available benefits
Listen to client questions, concerns, and priorities
Provide personalized, professional customer service
Answer questions regarding benefits and coverage options
Follow up with clients regarding service needs and updates
Assist existing clients with applicable policy-related questions
Maintain accurate digital client records and documentation
Build long-term relationships through communication, trust, and dependable service
Conducting virtual benefit consultations
Explaining available life, accident, and supplemental health insurance options
Identifying individual and family protection needs
Helping clients evaluate available coverage options
Providing personalized, needs-based recommendations
Assisting with applications and enrollment
Helping complete required documentation
Assisting with beneficiary information
Providing ongoing service following enrollment