Fully Remote Entry-Level Customer Service | Client Success Specialist

AIL•St. Louis, MO

1d•Remote

About The Position

Looking for an entry-level, fully remote career where you can help people, develop valuable professional skills, and create opportunities for long-term growth? AO | Globe Life is seeking motivated, dependable, and people-focused individuals to join our virtual team as Remote Client Success Specialists. You'll work directly with individuals and families through scheduled virtual appointments, helping clients understand available benefits, answering questions, assisting with enrollment, and providing ongoing support. No previous insurance experience is required. We provide structured training, mentorship, licensing guidance, and ongoing professional development to help motivated individuals get started.

Requirements

Be at least 18 years old
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be comfortable using web-based applications
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

Candidates may come from backgrounds such as: Customer Service, Retail, Hospitality, Healthcare, Education, Administrative Support, Call Centers, Banking, Client Relations, Account Management, Military Service, Recruiting, Sales
Entry-level applicants, recent graduates, and career changers are encouraged to apply.

Responsibilities

Meet with clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in learning about available benefits
Listen to client questions, concerns, and priorities
Provide friendly, professional, and personalized support
Answer questions regarding available benefits and coverage options
Follow up with clients regarding service needs and updates
Maintain accurate digital records and documentation
Build long-term relationships through consistent communication and dependable service
Conduct virtual benefit consultations
Explain available life, accident, and supplemental health insurance options
Help clients understand coverage features and available choices
Identify individual and family protection needs
Provide needs-based benefit recommendations
Assist clients through applications and enrollment
Help with required documentation and beneficiary information
Provide continued support after enrollment