Customer Success / Account Specialist
Spring Systems•Valley Stream, NY
•Hybrid
About The Position
The Account Specialist (Customer Success) is the focal point between Spring Systems and our customers. The goal of this position is to ensure that key customers are properly onboarded, educated and successfully using our platform. The ideal candidate will be responsible for contacting existing accounts, understanding their business needs then ensuring that they are successfully using our platform.
Requirements
- Teamwork and good communication skills are a must.
- 2+ years account management skills
- 2+ years working in one of the following areas: Manufacturing Import Wholesale Supply Chain Management
- Ability to visit customers and prospects in New York City and the tri-state area.
- Ability to work with limited supervision.
Nice To Haves
- Four year university/college degree preferred or equivalent experience.
- Previous apparel, retail, logistics or import business experience is a plus.
- ERP software sales experience a plus
- Previous EDI experience is a plus.
Responsibilities
- Reach out to key customer accounts and understand their business.
- Verify new customer onboarding success.
- Ensure existing client needs are being met.
- Explore how Spring Systems can improve existing customer operations (save time, save money, improve accuracy)
- Assist with marketing & social media efforts via customer success stories & testimonials
Benefits
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Training, training and sales technique support
- Generous benefits
- Great work environment!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
