Customer Strategy Senior Consultant
About The Position
Support Deloitte’s Customer Strategy and Design practice in shaping client initiatives that improve customer experience, operating effectiveness, and commercial outcomes. The role contributes to strategy development and cross-functional delivery across marketing and agency, customer, and digital/product development programs. It calls for experience supporting customer strategy and marketing or digital transformations, and the ability to analyze problems, structure recommendations, and support implementation. The Senior Consultant works on customer strategy, marketing or digital transformation, and product strategy engagements. Work includes researching and synthesizing data, developing insights, creating client-ready materials, collaborating across functions, and supporting workstream management and project execution. The role is available in multiple U.S. locations and requires travel averaging 50%, depending on the work and clients served. Recruiting for this role ends January 30, 2027.
Requirements
- At least 4 years of experience supporting customer strategy, marketing, digital transformation, or product strategy in a client-serving environment.
- At least 4 years of experience working with cross-functional stakeholders across strategy, marketing, product, operations, and technology.
- At least 3 years of experience with customer journey mapping, service design, or channel strategy.
- Bachelor’s degree.
- Ability to travel an average of 50%, based on the work and clients and industries/sectors served.
- Legally authorized to work in the United States without employer sponsorship now or at any time in the future.
- Ability to work independently and collaboratively as part of a team.
- Effective written and verbal communication skills.
- Meticulous attention to detail and quality of work product.
- Ability to build and sustain professional relationships.
- Ability to lead projects or workstreams.
- Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment.
- Strong interpersonal skills and professional demeanor.
- Ability to meet deadlines and provide clear guidance to others.
Nice To Haves
- Experience with operating model design, process improvement, or organizational transformation.
- Experience using GenAI or Agentic tools in day-to-day work processes.
- Experience with customer analytics, segmentation, or go-to-market strategy.
- Industry experience in healthcare, life sciences, consumer, or financial services (FSI).
Responsibilities
- Support customer strategy, marketing or digital transformation, and/or product strategy engagements.
- Conduct research, synthesize data, and develop insights related to customer strategy, channel performance, campaign operations, and experience design.
- Create client-ready deliverables, including presentations, process maps, business cases, journey maps, and implementation plans.
- Collaborate with cross-functional teams to support recommendations for customer experience improvements and demonstrate business value.
- Assist with workstream management, stakeholder coordination, and execution of project deliverables across multiple priorities.
Benefits
- Potential eligibility to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
- A broad range of employee benefits.
- Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
