Customer Strategy, Office of CEO

Rubrik•Palo Alto, CA

1d•Onsite

About The Position

Serve as liaison between Worldwide Sales and the Office of the CEO. Requires the ability to build strong relationships with CRO, senior sales leadership, and AEs. Reports to the Chief Strategy Officer. Identify and monitor key deals for CEO engagement, including regular reporting to summarize deal activity for the CEO. Gather, analyze, and synthesize insights to surface trends, opportunities, and areas for improvement. Partner with sales teams to build actionable CEO-engagement plans. Travel with the CEO to customer engagements as needed. Translate customer interactions and feedback into insights and recommendations that shape sales campaign strategy. Act as primary point of contact and advocate for prospects and customers on behalf of the Office of the CEO. For example, partner with Marketing and Transformation on customer-facing initiatives (user conferences, CXO events) that require CEO engagement. Partner with Post-Sales, G&A, and Engineering to build actionable plans for solving customer business challenges, and to anticipate and prevent potential customer concerns or crises before they escalate. Deliver customer insights on product capability gaps/requirements from CEO engagements to R&D. Based at HQ, with extensive travel. Minimum two-year commitment to the role.

Requirements

5+ years of professional experience, with time spent in Rubrik sales team
Demonstrated track record of professional success
Confidentiality: Absolute discretion and integrity in handling sensitive information (CEO, company, customer matters).
Self-Starter, Forward Thinking, Context-Switching: Action-oriented and data-driven, with the foresight to anticipate CEO and customer needs before they create friction. Requires juggling multiple accounts and shifting CEO priorities without dropping threads.
High EQ and Influence: Able to influence up, down, and across teams — building trust and value while firmly holding boundaries, deadlines, and preparation standards.
Strategic Acumen and Business Intuition: Quickly grasps complex enterprise deals, account dynamics, and the political nuances within customer organizations.
Strong Communicator: Exceptional written and verbal skills; able to distill complex information into succinct, high-impact communications.
Attention to Detail and Execution: Tracks complex communication threads across channels to ensure prompt follow-up, clear ownership, and swift action. Connects quantitative metrics with qualitative signals to sharpen decision-making.
Grace Under Pressure: Ability to stay level-headed, navigate incomplete information, and make decisions without sacrificing quality when a customer or CEO/C-level ask escalates quickly.
AI-Savvy: Fluency with AI tools and generative workflows to amplify work productivity.

Responsibilities

Serve as liaison between Worldwide Sales and the Office of the CEO.
Build strong relationships with CRO, senior sales leadership, and AEs.
Identify and monitor key deals for CEO engagement, including regular reporting to summarize deal activity for the CEO.
Gather, analyze, and synthesize insights to surface trends, opportunities, and areas for improvement.
Partner with sales teams to build actionable CEO-engagement plans.
Travel with the CEO to customer engagements as needed.
Translate customer interactions and feedback into insights and recommendations that shape sales campaign strategy.
Act as primary point of contact and advocate for prospects and customers on behalf of the Office of the CEO.
Partner with Marketing and Transformation on customer-facing initiatives (user conferences, CXO events) that require CEO engagement.
Partner with Post-Sales, G&A, and Engineering to build actionable plans for solving customer business challenges, and to anticipate and prevent potential customer concerns or crises before they escalate.
Deliver customer insights on product capability gaps/requirements from CEO engagements to R&D.