Analyst, Customer Spec

Aptar Group•Cary, IL

2d•$75,000 - $100,000•Hybrid

About The Position

The Customer Specification Analyst, NA Beauty is responsible for accurately creating engineering specifications that meet customer product requirements. The role selects appropriate materials and engineers parts, components, sub-assemblies, and finished assemblies according to customer order requirements. It uses SAP and related systems to support material creation, customer master data, sales order management, reporting, process improvement, and training. The analyst works with Master Data, Quality, Engineering, Customer Service, Lab personnel, and other functional areas to verify specification accuracy and resolve issues. The position also supports material changes, audits, workflow monitoring, S&OP forecast data maintenance, and auxiliary systems for Sales Order Management. The role is based in a hybrid work arrangement at the Cary, Illinois location and may require travel up to 50%, depending on business needs.

Requirements

Bachelor’s degree in business or equivalent experience.
At least 2 years of experience in a business environment.
Experience with SAP or a similar closed-loop ERP system.
Very strong interpersonal skills and ability to work well with all organizational levels.
Strong analytical skills and ability to convert informational data into engineering specifications.
Understanding of key financial metrics.
Strong customer service skills and responsiveness.
Sense of urgency and ability to achieve results.
Strong verbal, written, and presentation skills.
Excellent problem-solving skills.
Proficiency in Excel and Microsoft Office.
Ability to travel up to 50%, depending on business needs.

Nice To Haves

SAP Sales Order Management experience.
Basic understanding of SAP master data.

Responsibilities

Use the SAP Part Create Tool to create finished-goods bills of material and required components, enabling order entry in SAP.
Procure and analyze information to verify customer specification completeness and accuracy.
Coordinate with Master Data, Quality, Engineering, Customer Service, and Lab personnel to ensure data accuracy.
Identify improvement opportunities and use SAP capabilities to streamline and error-proof processes.
Monitor system workflow progress to meet processing-time goals.
Lead or coordinate problem resolution by involving appropriate resources.
Research whether archived material numbers and CMSRs can be reactivated when requested.
Identify potentially inactive CMSR records, research their status, and suppress records as needed.
Coordinate material change initiatives, including conversions, discontinuations, resin changes, material mass changes, and mold or equipment moves.
Create and maintain customer master data in SAP.
Implement, communicate, and train users on Corporate Master Data Governance changes and initiatives, such as de-duplication.
Provide data to multiple company functions using queries and reports.
Serve as ISO Material Creation Document Approver for procedures.
Support Customer Service with Sales Order Management system and process expertise.
Develop system and process improvements, including development, testing, and training.
Perform Customer Service master data audits and maintenance.
Serve as an escalation point and subject matter expert for CSAs on SAP, processes, product offerings, and technical issues.
Develop and maintain training guides and reference sheets for sales order management and material creation.
Support the S&OP process through master data maintenance, including forecast data.
Manage auxiliary systems that support Sales Order Management, such as the Color Match System and Paperless Document Storage.

Benefits

Competitive base salary and performance-based bonus plan.
401(k) match and employer retirement savings contribution.
Vacation and paid time off.
Medical, dental, vision, life, and disability insurance.
Pet insurance.
Wellness plan.
Paid maternity and paternity leave and parental leave.
Flexible spending accounts.
Employee assistance program (EAP).
Education assistance.
Company-paid holidays.
Personal development and training opportunities through an award-winning corporate university.