Analyst, Customer Spec

Aptar•Cary, NC

19h•Hybrid

About The Position

The Customer Specification Analyst is responsible for accurately creating engineering specifications that meet customer product requirements. The role selects appropriate materials and engineers parts, components, sub-assemblies, and finished assemblies according to customer order requirements. It creates finished-goods bills of material and required components in SAP to enable order entry, verifies customer specification information, and works with Master Data, Quality, Engineering, Customer Service, and Lab personnel to ensure data accuracy. The Analyst uses independent judgment and SAP capabilities to identify and implement process improvements, monitor workflow against processing-time goals, and coordinate problem resolution. The position also maintains customer and material master data, supports material-change initiatives and the S&OP process, provides data through queries and reports, and supports Customer Service with sales-order-management expertise, training, audits, and system improvements. This is a hybrid role based in Cary, Illinois, with travel of up to 50% depending on business needs.

Requirements

Bachelor’s degree in business or equivalent experience.
At least 2 years of experience in a business environment.
Experience with SAP or a similar closed-loop ERP system.
Very strong interpersonal skills and ability to work well with all levels of the organization.
Strong analytical skills and ability to convert informational data into engineering specifications.
Understanding of key financial metrics.
Strong customer service orientation and responsiveness to others.
Sense of urgency and ability to achieve results.
Strong verbal, written, and presentation skills.
Excellent problem-solving skills.
Proficiency in Excel and Microsoft Office.
Ability to travel up to 50%, depending on business needs.

Nice To Haves

SAP Sales Order Management experience.
Basic understanding of SAP master data.

Responsibilities

Use the SAP Part Create Tool to create finished-goods bills of material and required components so orders can be entered in SAP.
Procure and analyze information to verify that customer specifications are complete and accurate.
Coordinate with Master Data, Quality, Engineering, Customer Service, and Lab personnel to maintain data accuracy against customer specifications.
Identify improvement opportunities and use SAP to support continual improvement and streamline error-proof processes.
Monitor system workflow progress to ensure processing-time goals are met.
Lead or coordinate problem resolution by involving appropriate resources.
Research whether archived material numbers and CMSRs can be reactivated when requested.
Identify potentially inactive CMSR records, research their status, and suppress records as needed.
Coordinate material-change initiatives, including material conversions, discontinuations, resin changes, material mass changes, and mold or equipment moves.
Create and maintain customer master data in SAP.
Implement, communicate, and train users on changes and master-data initiatives driven by Corporate Master Data Governance, such as de-duplication.
Provide data to multiple company functional areas using queries and reports.
Serve as an ISO Material Creation Document Approver for procedures.
Support Customer Service with Sales Order Management system and process expertise.
Develop system and process improvements, including development, testing, and training.
Perform Customer Service master-data audits and maintenance.
Serve as an escalation point and subject matter expert for CSAs on SAP, process questions, product offerings, and technical issues.
Develop and maintain training guides and reference sheets for sales order management and material creation.
Support the S&OP process through master-data maintenance, including forecast data.
Manage auxiliary systems supporting Sales Order Management, such as the Color Match System and Paperless Document Storage.

Benefits

Competitive base salary and performance-based bonus plan.
401(k) and retirement savings plan, including a 401(k) match and employer retirement savings contribution.
Vacation and paid time off.
Medical, dental, vision, life, and disability insurance.
Pet insurance.
Wellness plan.
Generous paid maternity and paternity leave and parental leave.
Flexible spending accounts.
Employee assistance program (EAP).
Education assistance.
Company-paid holidays.
Award-winning corporate university offering personal development and training opportunities.