Customer Specialist in training- Sales

CarMax • Royal Palm Beach, FL

9d • $17 - $26 • Onsite

About The Position

As a Customer Specialist, you will help deliver CarMax’s customer-first experience by guiding customers through each step of buying or selling a car. You will facilitate appraisals and test drives, manage paperwork and repair orders, and support a seamless and transparent process. The role offers variety, autonomy, and collaboration across teams.

Requirements

• Strong communication skills and confidence representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High school diploma or equivalent.
• Valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Nice To Haves

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications while delivering exceptional customer service.
• Assess vehicle condition accurately, document appraisal details, and communicate findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Conduct cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Complete administrative tasks, including printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, check repair order invoices for billing accuracy, and collaborate across teams.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.

Benefits

• Paid sick time: up to 48 hours per year accrued per pay period for eligible full-time hourly or commission/incentive-eligible associates.
• Vacation time: 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commission/incentive-eligible associates.
• Six paid scheduled holidays per year, with 8 hours of pay each, plus one floating holiday for eligible full-time hourly or commission/incentive-eligible associates.
• Holiday Premium Pay when eligible associates work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away, with no specified limit, for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED