Customer Specialist in Training

CarMax • Denton, TX

2d

About The Position

As a Customer Specialist in Training, you deliver a customer-first experience and guide customers through buying, selling, and servicing vehicles using CarMax’s transparent process. The role provides hands-on learning in a fast-paced environment and includes vehicle sales, appraisal support, paperwork processing, and repair order coordination. You represent CarMax with honesty and integrity while supporting a smooth, customer-focused experience.

Requirements

• Strong communication skills and confidence representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High school diploma or equivalent.
• Valid driver’s license.
• Ability to lift up to 25 lbs.
• Ability to accurately read and transcribe data.

Nice To Haves

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications.
• Assess vehicle condition accurately, document appraisal details, and communicate findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Conduct cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Print reports, maintain transaction paperwork, audit documents, and manage payments.
• Coordinate service appointments and review repair order invoices for billing accuracy.
• Collaborate across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.

Benefits

• Paid sick time: eligible full-time hourly or commission/incentive associates can earn up to 48 hours per year, accrued per pay period.
• Paid vacation: eligible full-time hourly or commission/incentive associates receive between 80 and 200 hours per year after a 90-day waiting period, depending on years of continuous service.
• Paid holidays: eligible full-time hourly or commission/incentive associates receive 8 hours of pay for each of 6 scheduled holidays per year, plus 1 floating holiday.
• Holiday premium pay when eligible associates work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED