Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule)

Parts Town • Fort Wayne, IN

2d • Hybrid

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, Parts Town is looking for passionate people with fresh ideas from different backgrounds to join their team. They are proud of their growth and innovation, recognized on the Inc. 5000 list for 15 years and the Crain’s Fast 50 list ten times. They have also been voted a Chicago Tribune Top Workplace for the last four years. The Customer Solutions Specialist, internally known as the Parts Expert, will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. This role is part of a team that provides top-notch customer service, upholding Parts Town’s high-quality standards and exceeding customer expectations. Stellar communication skills and strong attention to detail are essential for this position.

Requirements

• At least 1 year of experience in a face-to-face or over-the-phone customer service role.
• Stellar organizational skills, multi-tasking skills, and computer skills.
• Ability to take a high volume of in-depth calls while maintaining a friendly and helpful demeanor.
• Proficiency in MS Office.
• A quality, high-speed internet connection at home.
• A genuine positive, outgoing, team-spirited, one-for-all personality.
• All-star communicator proficient in English (both written and verbal).
• Ability to work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed.
• Willingness to adhere to a M-F 10:00 AM - 7:00 PM (EST) schedule for the first 3 weeks of training.

Nice To Haves

• Bilingual proficiency.

Responsibilities

• Assist with pricing, quote generation, parts identification, shipping, tracking, and returns.
• Provide top-notch customer service, upholding Parts Town’s high-quality standards and exceeding customer expectations.
• Handle a high volume of inbound customer interactions each day (approximately 50-70 phone calls/day and a steady flow of emails).
• Process customer requests, including order entry and order status updates, part number identification, pricing and availability confirmation, and returns.
• Effectively collaborate with customers, manufacturers, and internal departments regarding customer needs.

Benefits

• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options
• Health insurance
• 401k/401k match
• Employee assistance programs
• Time away (paid time off, paid sick time off, paid holidays)
• Paid parental leave
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed