Customer Solutions Specialist - B2B

Chromalloy • Phoenix, AZ

22h • Onsite

About The Position

The Customer Support Specialist will be the primary point of contact within a Chromalloy operating unit for our customers. The Customer Support Specialist is responsible for ensuring our customers have a uniform customer experience by following Chromalloy Customer Support policies and procedures.

Requirements

• Bachelor’s degree or three years of related experience; or equivalent combination of education and experience.
• 3+ years’ experience in B2B Customer Support, Sales, or Business Development
• Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.

Nice To Haves

• Experience in a aerospace, manufacturing, or similar regulated industry preferred.
• Six Sigma, Lean Manufacturing, or CapEx experience preferred.

Responsibilities

• Own the customer relationship and satisfaction – constant drive to ensure all aspects of the customer relationship is managed.
• Drive to ensure the utilization of customer service best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews.
• Ensure that any issue is resolved quickly or gets escalated to the appropriate level.
• Identify process and procedure improvements necessary to increase efficiency and the customer experience.
• Identify opportunity to enhance year over year revenue growth and customer retention.
• Communicate the “voice of the customer” internally and externally through participation in day-to-day issues.
• Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers.
• Responsible to ensure compliance to our customer contractual obligations.
• Continually look for ways to increase efficiency and productivity, while maintaining the required level of quality.

Benefits

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees