Customer Solutions Specialist
About The Position
LogiSense is looking for a Customer Solutions Specialist who’s passionate about solving complex customer challenges, curious about technology, and excited to work on a platform that powers monetization for the Internet of Things (IoT), Communications, and XaaS industries. As a member of our Implementation team, you will work directly with customers to understand their requirements, design and implement solutions, and help bring their products to life on our usage-based billing platform. Trusted by enterprise customers, our platform transforms complex usage data into clear and accurate billing. At LogiSense, we believe billing should be simple and transparent. Customers should pay only for what they use, and the systems that enable this should be intelligent, scalable, and reliable. That’s exactly what we’re building—and we’d love for you to be part of it.
Requirements
- 1–3 years of experience in a technical or customer-facing implementation role
- Experience analyzing and documenting customer requirements and translating them into scalable solutions
- Hands-on experience with JavaScript and/or Python
- Post-secondary education in Computer Science or a related technical field (or equivalent experience)
- Understanding of SDLC and agile development methodologies
- Experience with data migration, ETL processes, and system integrations
- Ability to deploy solutions including configuration, implementation, and integration
- Experience troubleshooting issues during unit testing, system testing, and user acceptance testing (UAT)
- Ability to support customers through go-live and post-launch activities
- Familiarity with automation and configuration-as-code approaches to improve delivery timelines
- Experience using AI tools to facilitate data migrations and workflow processes
- Experience working cross-functionally with Product, Engineering, and Delivery teams
- Strong documentation skills, including requirements, solution design, and operational procedures
- Strong problem-solving skills with a customer-first mindset
- Excellent communication skills (written and verbal)
- Ability to manage multiple priorities and work independently in a remote environment
- A collaborative team player who thrives in a fast-paced, evolving environment
Nice To Haves
- Experience working with billing platforms, fintech, IoT, or telecommunications systems
- Experience with APIs, integrations, or data transformation tools
- Exposure to cloud environments and SaaS platforms
- Experience improving implementation processes through automation or tooling
Responsibilities
- Analyze requirements, design scalable solutions, and support customers through implementation, testing, and launch.
- Collaborate closely with Product, Delivery, and Engineering teams to ensure successful outcomes and contribute to the evolution of our platform.
- Coordinate UAT cycles with customers and stakeholders.
- Contribute to knowledge transfer and support transitions to ongoing support teams.
Benefits
- Competitive compensation
- Exceptional benefits
- Funded learning & development opportunities
- Generous paid time off, holidays, and a company-wide holiday shutdown
- Dedicated time and funding for personal learning, certifications, and professional development
- A comprehensive benefits package covering dental, vision, prescription, and extended healthcare that begins on day one
- Paid vacation and additional company holidays
- Access to stock options and equity for long-term, high-impact contributors
- RRSP matching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
