Customer Solutions Specialist

CCC Intelligent Solutions • Sioux Falls, SD

3d • $56,931 - $75,000

About The Position

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy , creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com . The Role The Customer Solutions Specialist (CSS) is a key member of the ASG Market Implementation Team, responsible for implementing and training customers on CCC ONE Estimating, Repair Workflow, and related Add-On applications. This role requires a high degree of self-guidance when working with CCC customers and internal resources. While implementations will be scheduled, the CSS is expected to manage additional worklist items through self-scheduling. Additionally, CSS may participate in smaller projects such as multi-shop trainings, license changes, and sales campaign support.

Requirements

• Communication Skills: Strong interpersonal skills, including written and verbal communication.
• Self-Motivation: Motivated self-starter with the ability to manage a dynamic training schedule.
• Time Management: Excellent time management skills.
• Education: Bachelor's degree or equivalent experience.

Nice To Haves

• Industry Knowledge: Collision/automotive industry experience, particularly in a repair facility or similar position, is a plus.
• Technical Skills: Technical/computer proficiency preferred.
• Training Experience: Experience with conducting remote/webinar training preferred.

Responsibilities

• Product Training: Deliver product training via telephone to new and existing customers.
• Customer Training: Train customers on upgrades, new products, and product updates.
• Customized Training: Tailor training to the workflow needs of particular customers.
• Remote Support: Provide remote problem-solving to customers.
• Software Installation: Remotely install and configure software on various customer PCs.
• Problem Identification: Identify and communicate hardware and software problems, documenting them for others in the organization.
• Procedural Adherence: Follow departmental schedules and procedures, including updating reports.
• Presentations: Conduct video/audio presentations through electronic media as required for business purposes.

Benefits

• CCC offers competitive compensation and benefits to support you and your families, including:
• 401K Match
• Paid time off
• Annual Incentive Plan
• Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees