Customer Solutions Specialist

Textron • Wichita, KS

4d

About The Position

The Customer Solutions Specialist will support the ProOwnership Team and Director, ProOwnership Operations in the management and operation of aircraft enrolled in the ProOwnership program.

Requirements

• Bachelor’s degree required in Aviation Management, Engineering, Marketing, or other related Field
• Excellent written and verbal communication
• Possesses good organization and time management skills
• Professional and diplomatic demeanor
• Excellent verbal and written communication skills
• Attention to detail, goal oriented
• Highly motivated
• Ability to work in team environment

Nice To Haves

• Relative business or aviation related experience preferred.

Responsibilities

• Possesses product knowledge and an understanding of Cessna & Beechcraft capabilities and applicable regulations, evaluates and determines the most cost effective and efficient approach for fulfilling customer’s requests.
• Communicates routinely with ProOwnership management to keep them apprised of the status of customer issues affecting the ownership experience.
• Facilitates a smooth entry-into-service and transition plan for new customer accounts.
• Organizes and manages agreements, subscriptions, expenses, and vendor charges related to the operations of owner aircraft.
• Coordinates with customer’s lead pilots regarding owner schedules, special requests, and assist with sourcing additional pilot resources as needed.
• Responsible for activities surrounding the lead generation of new ProOwnership customer accounts and significant project assignments as assigned by the Director, ProOwnership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees