Customer Service - Customer Solutions Specialist

Chromalloy • Windsor, CT

2d • Onsite

About The Position

This role is responsible for supporting all aspects of customer support, including generating sales quotations, producing customer status reports, and maintaining transparent communication. The specialist will handle customer queries and complaints with a high level of professionalism, providing appropriate solutions and alternatives within a given timeframe, and ensuring resolution by following up with all stakeholders. The position involves managing customer-related issues to resolution, establishing positive rapport through routine and transparent communication, and documenting/maintaining data integrity of sales and customer records. The role also requires supporting and conforming to organizational compliance requirements, such as export controls and business ethics, and collaborating with production, procurement, planning, and quality departments to meet project delivery requirements. A key aspect of this role is owning the customer relationship and satisfaction, acting as the "Voice of the Customer" internally, and taking lead roles in handling/researching difficult issues and problems in daily customer inquiries. The specialist will identify process and procedure improvements to increase efficiencies and enhance the customer experience, demonstrate the ability to effectively participate in a team environment, embrace continuous improvement and lean principles, ensure compliance with the Quality Control Manual (QCM), work safely, and uphold high ethical standards and integrity.

Requirements

• Able to read/write in English
• 3 year experience in customer service or equivalent experience
• High degree of professionalism with a focus on customer care
• Advanced computer skills to include Microsoft Office
• High attention to detail with excellent organizational skills
• Problem-solving abilities
• Ability to improve and develop new business processes
• Excellent communication skills, both written and oral
• Ability to work effectively individually or as part of a team
• Positive Attitude

Nice To Haves

• Bachelor’s / Associates Degree preferred
• Aerospace or manufacturing experience preferred

Responsibilities

• Support all aspects of customer support including generating sales quotations, producing customer status reports, and transparent communication.
• Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stake holders to ensure resolution.
• Handle customer related issues through resolution and establish positive rapport with customers through routine and transparent communication.
• Document and maintain data integrity of sales records, customer records, etc.
• Support and conform to all organization’s compliance requirements, e.g., export controls, business ethics, etc.
• Work with production / procurement / planning / quality to meet project delivery requirements
• Own the customer relationship and satisfaction – constant drive to ensure all aspects of the customer relationship is managed to include being the “Voice of the Customer” internally.
• Responsible for taking lead roles in handling/researching difficult issues and problems in day-to-day customer inquiries
• Identify process and procedure improvements necessary to increase efficiencies and the customer experience.
• Demonstrate the ability to effectively participate in a team environment that promotes the company’s goals and objectives with a positive attitude.
• Embrace/implement continuous improvement and lean principles in all activities
• Ensure compliance with Quality Control Manual (QCM)
• Work safely following all Company health, safety and environmental policies while performing job duties
• Demonstrate high ethical standards and integrity set forth in Corporate Code of Ethical Standards
• Regular and reliable attendance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree