Customer Service - Customer Solutions Specialist

Chromalloy • Windsor, CT

1d • $58,080 - $76,230 • Onsite

About The Position

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

Video: What We Do
Why work at Chromalloy?
Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy!

Requirements

• Able to read/write in English
• Bachelor’s / Associates Degree preferred and 3 year experience in customer service or equivalent experience
• High degree of professionalism with a focus on customer care
• Advanced computer skills to include Microsoft Office
• High attention to detail with excellent organizational skills
• Problem-solving abilities
• Ability to improve and develop new business processes
• Excellent communication skills, both written and oral
• Ability to work effectively individually or as part of a team
• Positive Attitude

Nice To Haves

• Aerospace or manufacturing experience preferred

Responsibilities

• Support all aspects of customer support including generating sales quotations, producing customer status reports, and transparent communication.
• Maintain a high level of professionalism when handling customer queries or complaints, provide appropriate solutions and alternatives within the time limit; follow up with all stake holders to ensure resolution.
• Handle customer related issues through resolution and establish positive rapport with customers through routine and transparent communication.
• Document and maintain data integrity of sales records, customer records, etc.
• Support and conform to all organization’s compliance requirements, e.g., export controls, business ethics, etc.
• Work with production / procurement / planning / quality to meet project delivery requirements
• Own the customer relationship and satisfaction – constant drive to ensure all aspects of the customer relationship is managed to include being the “Voice of the Customer” internally.
• Responsible for taking lead roles in handling/researching difficult issues and problems in day-to-day customer inquiries
• Identify process and procedure improvements necessary to increase efficiencies and the customer experience.
• Demonstrate the ability to effectively participate in a team environment that promotes the company’s goals and objectives with a positive attitude.
• Embrace/implement continuous improvement and lean principles in all activities
• Ensure compliance with Quality Control Manual (QCM)
• Work safely following all Company health, safety and environmental policies while performing job duties
• Demonstrate high ethical standards and integrity set forth in Corporate Code of Ethical Standards
• Regular and reliable attendance

Benefits

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree