Customer Solutions Specialist

Husqvarna Group • Olathe, KS

1d • Onsite

About The Position

The Customer Solutions Specialist at Husqvarna Construction is a dynamic Subject Matter Expert responsible for leading with purpose in the Customer Solutions Department. This role is centered on building strong customer relationships, providing support to frontline representatives, and confidently handling special requests. The specialist will serve as the primary expert for urgent customer inquiries, act as a strategic partner to management in identifying growth opportunities, and play a key role in special initiatives such as processing leasing orders and promotional activities. The position involves providing backup coverage for call queues and driving department-wide improvements, requiring energy, precision, and a strong commitment to delivering exceptional service. Husqvarna Construction, founded in 1689 and part of Husqvarna AB, is a world leader in the construction and stone industries, offering an extensive range of machines, diamond tools, and accessories for various applications, including cutting, sawing, drilling, and floor polishing. The company is located in Olathe, Kansas.

Requirements

• Excellent attention to detail to ensure accuracy of work
• Maintaining complete, accurate records utilizing appropriate systems
• Working cooperatively within a team environment
• Solid working knowledge of a call reporting management (CRM) system
• Solid working knowledge of phone systems
• Ability to read schematics and illustrated parts list
• Solid ERP system knowledge
• Working product knowledge
• Solid knowledge of Microsoft Office products, specifically Excel and Word
• High school degree or equivalent
• Excellent English verbal and written communication skills
• At least 2-3 years' experience as a Customer Solutions Representative

Responsibilities

• Own and manage the end-to-end processing of GAF (Great American Finance) orders with accuracy and urgency
• Collaborate cross-functionally with internal departments to ensure seamless customer experiences
• Leverage deep product knowledge to make informed recommendations that align with customer needs
• Deliver clear, confident technical guidance on product functionality and website navigation
• Respond promptly and professionally to customer and sales rep inquiries via email
• Efficiently retrieve and distribute invoices and packing lists upon request
• Lead real-time customer engagement through proactive management of the Customer Service Chat platform
• Serve as the primary point of contact for high-volume distribution customers, ensuring tailored support
• Provide backup coverage for phone queues, maintaining service continuity during peak times
• Maintain high-quality CRM data by documenting detailed, accurate records of all customer interactions
• Perform ongoing account maintenance to ensure CRM reflects current and actionable customer information
• Support customer account updates and changes with precision and timeliness
• Drive resolution of open cases within the CRM system, ensuring timely and effective outcomes
• Partner with customers to resolve mis-shipments and restore satisfaction
• Communicate customer or territory-specific challenges to assigned Sales Representatives for alignment
• Collaborate on back-order resolution strategies to minimize disruption and enhance customer trust
• Lead the chat‑based customer solutions function by managing daily operations, ensuring prompt and accurate issue resolution while also delivering a consistently high‑quality customer experience

Benefits

• Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination
• Prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law
• Committed to create an inclusive environment for all employees and candidates
• Diversity and inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED