Customer Solutions Specialist

Parts Town • Litchfield Park, AZ

6d • Hybrid

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, Parts Town likes to do things a little differently. They are looking for passionate people with fresh ideas from different backgrounds. Parts Town has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. They have also been voted by their Chicagoland team as a Chicago Tribune Top Workplace for the last four years. The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town’s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

Requirements

• At least 1 year of experience in a face-to-face or over-the-phone customer service role.
• Stellar organizational skills, multi-tasking skills, and computer skills.
• Ability to take a high volume of in-depth calls while maintaining a friendly and helpful demeanor.
• Proficiency in MS Office.
• A quality, high-speed internet connection at home.
• Genuine positive, outgoing, team-spirited, one-for-all personality.
• All-star communicator proficient in English (both written and verbal).
• Ability to work a schedule of M-F 10:00 AM - 7:00 PM (MST) with flexibility to adjust to different hours as needed.
• First 3 weeks of training will be a schedule of M-F 7:00 AM - 4:00 PM (MST).

Nice To Haves

• Bilingual proficiency.

Responsibilities

• Assist with pricing, quote generation, parts identification, shipping, tracking, and returns.
• Provide top-notch customer service, upholding Parts Town’s high-quality standards and exceeding customer expectations.
• Handle a high volume of inbound customer interactions each day (approximately 50-70 phone calls/day and a steady flow of emails), while consistently delivering an exceptional customer experience from start to finish.
• Process customer requests, involving order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs.

Benefits

• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with match
• Employee assistance programs
• Paid time off
• Paid sick time off
• Paid holidays
• Paid parental leave
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed