Customer Solutions Specialist

GoFleet • Mississauga, ON

9d

About The Position

At GoFleet | Zenduit, we're transforming how businesses manage fleets, assets, and operations through AI-powered telematics and IoT solutions. Our customers depend on accurate, real-time data to run mission-critical operations, and our Customer Solutions team plays a vital role in ensuring that experience. We're looking for builders—not ticket closers. If you're naturally curious, enjoy solving complex technical problems, leverage AI to work smarter, and love improving systems instead of repeating manual work, we'd love to meet you.

As a Customer Solutions Specialist, you'll be the bridge between technology and customer success. This isn't a traditional customer support role where success is measured by how many tickets you close. Instead, you'll investigate technical issues, analyze data, identify root causes, build scalable solutions, and create better experiences for customers. You'll work closely with Customer Success, Product, Engineering, and Operations while becoming an expert in telematics, IoT, fleet data, and AI-powered workflows. Our goal is simple: Solve the problem once. Build the solution so it never happens again.

Requirements

• 0–3+ years in Customer Success, Technical Support, Solutions Engineering, Operations, Data Analysis, or a similar role
• Strong analytical and troubleshooting skills
• Excellent written and verbal communication
• Experience working with SaaS platforms
• Comfortable interpreting technical or operational data
• Experience using AI tools such as ChatGPT, Claude, Gemini, Replit, Cursor, or similar to improve work
• Strong customer-first mindset
• Thinks like a builder rather than simply an operator
• Loves solving challenging problems
• Uses first-principles and systems thinking
• Is naturally curious and asks "Why?" before jumping to conclusions
• Enjoys working with data to uncover insights
• Communicates technical concepts clearly to customers
• Takes ownership from problem identification through resolution
• Continuously looks for ways to improve processes
• Embraces AI as a productivity multiplier—not a shortcut

Nice To Haves

• Experience with telematics, IoT, GPS, fleet management, logistics, or transportation
• Knowledge of APIs and integrations
• SQL or basic scripting experience
• Experience with Zoho, Salesforce, HubSpot, or similar CRM platforms
• Experience building dashboards, automations, or internal tools
• Familiarity with no-code or low-code platforms

Responsibilities

• Investigate complex customer issues using telemetry, GPS, IoT and application data
• Diagnose root causes instead of treating symptoms
• Reduce repeat issues through systematic problem solving
• Collaborate with Product and Engineering on platform improvements
• Deliver exceptional customer experiences through clear technical communication
• Translate complex findings into simple, customer-friendly explanations
• Conduct discovery conversations that uncover the real business problem
• Identify customer risks and opportunities proactively
• Design repeatable processes that eliminate recurring issues
• Build internal playbooks and troubleshooting frameworks
• Improve operational workflows across Customer Success
• Think beyond individual tickets to improve the overall customer journey
• Use AI tools to improve productivity and decision making
• Build lightweight automations, reports, dashboards, or internal tools
• Continuously optimize manual workflows using AI and no-code/low-code platforms
• Apply responsible human oversight to AI-generated outputs
• Reconcile customer, device, and operational data
• Investigate discrepancies across multiple systems
• Identify trends, anomalies, and opportunities for improvement
• Support data-driven decision making across teams

Benefits

• Work on cutting-edge AI, IoT, and telematics technology
• Build solutions that have a real impact on customers
• Learn directly from Product, Engineering, and Customer Success leaders
• Develop technical, analytical, and customer consulting skills
• Grow into Customer Success, Solutions Engineering, Product, or Technical Consulting roles
• Join a fast-growing, AI-first organization where innovation is encouraged and ownership is rewarded

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed