Customer Solutions Specialist

FOUR SEASONS MASTER • Bedford Park, IL

2d • $16 - $19 • Onsite

About The Position

Four Seasons Heating, Air Conditioning, Plumbing & Electric is seeking a Customer Solutions Specialist for their Bedford Park, IL location. This role operates from 2:30 PM to 11:00 PM and offers compensation between $16.00 and $19.00 per hour, based on experience. As a premier home service company in Chicagoland with over 50 years of experience, Four Seasons is looking for professionals who excel in fast-paced settings, possess strong critical thinking and problem-solving skills, and can confidently manage complex customer situations. Unlike traditional call center roles, this position leverages an AI-powered virtual assistant for routine tasks, allowing specialists to focus on interactions requiring human expertise. Specialists will be the first point of contact for customers across various service lines including Heating, Air Conditioning, Plumbing, Sewer, Electrical, and Generator services. Each interaction demands sound judgment, effective communication, conversation control, and a commitment to delivering an exceptional customer experience.

Requirements

• Proven success in a customer service or contact center environment handling complex customer interactions.
• Strong critical thinking, problem-solving, and decision-making skills with the ability to confidently lead customer conversations.
• Excellent verbal and written communication, professionalism, and the ability to remain calm under pressure while resolving challenging customer situations.
• A customer-first mindset with a strong sense of ownership, accountability, adaptability, and a commitment to delivering exceptional service.
• Exceptional multitasking, computer navigation, and typing proficiency of at least 30 WPM.
• Reliable attendance with flexibility to work evenings, weekends, overtime, and holidays as business needs require.

Responsibilities

• Serve as the first point of contact for customers with a wide range of service needs.
• Assess customer situations, identify the best solution, and guide customers through the appropriate next steps.
• Handle complex scheduling scenarios across multiple service lines while balancing customer expectations with operational needs.
• Demonstrate strong conversation control to efficiently guide customer interactions, uncover customer needs, manage expectations, and drive timely resolutions.
• De-escalate challenging customer interactions with professionalism, empathy, and confidence.
• Think critically to resolve issues rather than simply following a script.
• Coordinate with dispatch, field technicians, sales, and leadership to ensure seamless customer experiences.
• Maintain accurate documentation while managing multiple systems and priorities simultaneously.
• Deliver exceptional service in a fast-paced, high-volume environment where no two calls are alike.

Benefits

• Paid training
• Paid time off
• Medical Insurance (employer subsidized)
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Dental Insurance (free to employees)
• Vision Insurance (free to employees)
• Short-Term Disability (free to employees)
• Long-Term Disability
• Basic Life Insurance (free to employees)
• Holiday Pay
• 401(k) with matching
• Credit Union
• Cellular Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed