Customer Solutions Specialist

Watts Water Technologies • Blauvelt, NY

1d • $23 - $26 • Onsite

About The Position

This highly customer-focused individual provides cross-functional collaboration to deliver effective solutions and enhance the overall customer experience through timely, efficient support. This position does not have any supervisory responsibilities. This position reports to the Customer Solutions Manager. This role is onsite and is based in Blauvelt, NY.

Requirements

• High school diploma or equivalent required.
• 3 years’ experience in Customer Service.
• Strong customer service focus with commitment of delivering a positive customer experience.
• Well-developed organizational and time management skills.
• Effective communication and people skills with the ability to interact effectively with internal and external stakeholders.
• Ability to multi-task and manage competing priorities in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Working knowledge of PC operating systems and standard business software.
• Initiative-taking with minimal supervision, demonstrates a positive, proactive work ethic.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks, including drug screen, and required pre-employment testing as a condition of employment.

Nice To Haves

• 3 years’ experience of Customer Service experience, preferably in a manufacturing environment.
• Strong analytical and technical skills.
• Demonstrated experience working cross-functionally and participating in a team-based or special project initiatives.

Responsibilities

• Confers with appropriate personnel and responds to customer inquiries and complaints.
• Function as a liaison between Customer Solutions and Sustaining Engineering/Reliability Department on parts issues that are affecting the rep network.
• Troubleshoot parts questions concerning products.
• Support Technical Services Department as required.
• Support metric-driven efficiency and continuous improvement initiatives.
• Process Warranty forms/FYSP.
• Support vertical customers.
• Support analytical report creation of warranty trends.
• Participate in ongoing development trainings both onsite and external.
• Special projects to be assigned as necessary.
• Provides continuous improvement ideas, maintains 5S program, submits quick Kaizens and safety observations monthly.
• Assume responsibility for other projects and duties as assigned by the Customer Solutions Manager or Company management.
• Demonstrates behaviors directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)

Benefits

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage
• Retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED